Customer Authentication Engineer

Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can build a career --- a place to expect more opportunities. If you are focused on results, dedicated to quality, strength and integrity, and possess the drive to succeed, then we are your employer of choice.Regions is dedicated to taking appropriate steps to safeguard and protect private and personally identifiable information you submit. The information that you submit will be collected and reviewed by associates, consultants, and vendors of Regions in order to evaluate your qualifications and experience for job opportunities and will not be used for marketing purposes, sold, or shared outside of Regions unless required by law. Such information will be stored in accordance with regulatory requirements and in conjunction with Regions’ Retention Schedule for a minimum of three years. You may review, modify, or update your information by visiting and logging into the careers section of the system.Job Description:At Regions, the Customer Authentication Engineer manages the day-to-day maintenance and operation of Authentication and related security systems to ensure that controls are adequate and effective in protecting the customers, environment, and employees.Primary ResponsibilitiesPerforms administration duties for the Identity and Authentication platformsDevelops and maintains detailed technical documentation related to the Customer Authentication and Identity platforms including on-premise and cloud-based deploymentsServes as support for architecture, support, engineering, and application development issues related to Customer Authentication and IdentityAnalyzes, troubleshoots, and develops third-party integrations for related authentication and identity toolsCreates new ways to solve existing production security issues related to authenticationEvaluates new technologies and processes that enhance authentication capabilities and collaborates with management to enact changeEstablishes plans and protocols to protect data and information systems against unauthorized access, modification, and/or destructionDelivers technical reports on daily activitiesAnalyzes and advises on new authentication technologies and program conformanceMaintains knowledge of current and emerging technologies and advancements associated with Omni-channel and Digital Authentication and Identity offerings including Cyber Crime related activitiesAnalyzes security scenarios and provides data-driven solutions and recommendations to managementEnsures compliance with risk management programs, rules and regulations, and cybersecurity practices; identifies opportunities for and supports process improvements; applies disciplined change management practicesMay offer advice and guidance to junior engineersThis position is exempt from timekeeping requirements under the Fair Labor Standards Act and is not eligible for overtime pay.RequirementsBachelor’s degree and four (4) years of experience in Information Security/TechnologyOr Associate's degree and eight (8) years of experience in Information Security/TechnologyPreferencesExperience with Agile methodology and SDLC concepts/tools (Git, Atlassian stack)Experience with cloud-based technologies and environments such as AWS and AzureExperience with Linux/Unix, Windows, scripting (with programming languages such as Bash, PowerShell, or Perl), SQL, LDAP, and web servicesExperience with one or more programming languages such as Java, C#, C/C++, Python, or JavaScriptAbility to articulate complex technical concepts/scenarios to both technical and non-technical audiencesFamiliarity with FIDO, Webauthn, OTP, Biometrics, and multifactor authentication (MFA) platformsFinancial services experienceRelevant security certifications (e.g. CISSP, CIAM, etc.)Strong understanding of Active Directory, LDAP, RADIUS, NTLM, Kerberos, and ADFSStrong understanding of SAML, OAUTH, OIDC, and JWTStrong understanding of TCP/IP network security principles and troubleshootingSkills and CompetenciesAbility to interpret and ensure compliance with applicable rules, regulations, and industry guidanceAbility to multi-task, to be self-initiated, and work independentlyExcellent customer service and interpersonal skillsGood time management skillsKnowledge and skill in technical problem resolutionStrong attention to detail and outstanding analytical skillsStrong organizational, research, analytical and/or problem-solving skills to evaluate situations, make recommendations, and take effective actionStrong written and verbal communication skillsThis position is intended to be onsite, now or in the near future. Associates will have regular work hours, including full days in the office three or more days a week. The manager will set the work schedule for this position, including in-office expectations. Regions will not provide relocation assistance for this position, and relocation would be at your expense. The locations available for this role are Birmingham, AL, Atlanta, GA, Nashville, TN, or Charlotte, NC.Regions will not sponsor applicants for work visas for this position at this time. Applicants for this position must currently be authorized to work in the United States on a full-time basis.Position TypeFull timeCompensation DetailsPay ranges are job specific and are provided as a point-of-market reference for compensation decisions. Other factors which directly impact pay for individual associates include: experience, skills, knowledge, contribution, job location and, most importantly, performance in the job role. As these factors vary by individuals, pay will also vary among individual associates within the same job.The target information listed below is based on the Metropolitan Statistical Area Market Range for where the position is located and level of the position.Job Range Target:Minimum:$109,806.40 USDMedian:$141,580.00 USDIncentive Pay Plans:Opportunity to participate in the Long Term Incentive Plan.Benefits InformationRegions offers a benefits package that is flexible, comprehensive and recognizes that "one size does not fit all" for benefits-eligible associates. Listed below is a synopsis of the benefits offered by Regions for informational purposes, which is not intended to be a complete summary of plan terms and conditions.Paid Vacation/Sick Time401K with Company MatchMedical, Dental and Vision BenefitsDisability BenefitsHealth Savings AccountFlexible Spending AccountLife InsuranceParental LeaveEmployee Assistance ProgramAssociate Volunteer ProgramPlease note, benefits and plans may be changed, amended, or terminated with respect to all or any class of associate at any time. To learn more about Regions’ benefits, please click or copy the link below to your browser.Location DetailsRiverchase Operations CenterLocation:Hoover, AlabamaEqual Opportunity Employer/including Disabled/VeteransJob applications at Regions are accepted electronically through our career site for a minimum of five business days from the date of posting. Job postings for higher-volume positions may remain active for longer than the minimum period due to business need and may be closed at any time thereafter at the discretion of the company.SummaryLocation: Hoover, AL - Riverchase Operations Center (Birmingham, AL); Charlotte, NC - Charlotte Uptown Branch; Nashville, TN - Nashville Operations Center; Atlanta, GA - Regions Plaza OfficeType: Full time