Senior Engineering Operations Manager

JLL empowers you to shape a brighter way . Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether youve got deep experience in commercial real estate, skilled trades or technology, or youre looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. JLL - Senior Engineering Operations Manager (M2) Transform at JLL as a Senior Engineering Operations Manager on a prominent Fortune 500 technology client account! You will lead the hard services delivery at our clients global corporate headquarters. Location: San Jose, CA 95134 Work Schedule: Onsite, M-F ~8:00 AM - 5:00 PM + on call expectation for emergencies Travel Requirements: splitting time between other buildings within a large corporate campus Reports to: Regional Facilities Manager - West Region Estimated base salary range: $175,000 - $200,500 + annual salary bonus What this job involves: The Senior Operations Manager Engineering Operations is responsible for leading the Engineering Operations program across the clients HQ, including maintenance and repair operations, asset reliability, workforce performance, operational risk, financial management, and technical service delivery. This role provides senior leadership across a large, complex campus environment and works closely with client stakeholders, JLL teams, engineering personnel, vendors, and service partners to ensure reliable facility performance, high-quality maintenance services, protection of critical environments, and strong client satisfaction. What your day-to-day will look like: Provide strategic leadership for Engineering Operations, maintenance, reliability, compliance, and continuous improvement across the clients HQ. Partner with the Chief Engineer and Engineering leadership to prioritize maintenance, repairs, infrastructure needs, staffing, safety, and operational requirements. Oversee preventive, predictive, corrective, and reactive maintenance programs to improve equipment reliability, extend asset life, and minimize downtime. Apply reliability and asset-management practices including RCM, root-cause analysis, asset criticality, lifecycle planning, and repair-versus-replace recommendations. Provide oversight of major building systems including HVAC, electrical, plumbing, fire/life safety, BAS/BMS, generators, emergency power, controls, and related infrastructure. Ensure work affecting critical laboratories, IDF/telecommunications spaces, and other technology-sensitive environments is appropriately planned, risk-assessed, and coordinated to protect business continuity. Oversee planned shutdowns, critical maintenance activities, operational risk assessments, and restoration activities. Provide governance of the Engineering CMMS/work-order program, including PM completion, corrective maintenance, backlog, SLA performance, documentation, and data integrity. Utilize Corrigo, operational dashboards, KPIs, and performance data to identify trends, recurring issues, resource needs, and improvement opportunities. Lead, coach, and develop Engineering staff while establishing clear expectations for performance, accountability, safety, customer service, and professional development. Ensure appropriate staffing, scheduling, technical coverage, and resource allocation across SJC facilities. Manage and monitor Engineering OPEX, including maintenance expenses, service contracts, vendors, overtime, purchase orders, accruals, forecasts, and financial variances. Provide Engineering and IFM support for client-managed capital projects, including asset information, technical input, operational-impact assessments, shutdown planning, commissioning, turnover, and integration into ongoing operations. Manage performance of third-party contractors, technical vendors, and specialty service providers against established KPIs, SLAs, safety requirements, and service expectations. Serve as a senior Engineering Operations point of contact for client SJC stakeholders and communicate facility conditions, risks, performance, priorities, and recommended actions. Ensure compliance with applicable local, state, and federal requirements, as well as client and JLL policies, JCAP, HSSE, safety requirements, and standard operating practices. Serve as a senior escalation point for significant facility incidents, infrastructure failures, and business-impacting events; coordinate response, recovery, communication, root-cause review, and corrective actions, during business and after hours Identify and implement opportunities to improve Engineering performance through technology, analytics, automation, predictive maintenance, AI-enabled tools, and continuous-improvement practices. Perform additional duties as required in support of client SJC Campus Engineering Operations. Serves as the primary liaison between Global and AMER engineering teams for site-level engineering initiatives, coordinating data collection and implementations while providing technical expertise to achieve JLL and Client objectives. Manages union employees and serves as the primary liaison with local union stakeholders for labor relations, staffing coordination, and collective bargaining agreement administration. Required qualifications: Bachelor's degree in Engineering, Facilities Management, or related technical field, or equivalent combination of education and experience 10+ years of progressive experience in facilities engineering, building maintenance, facilities operations, or related technical operations Strong background in commercial building maintenance and Engineering Operations 5+ years of people-leadership experience managing multidisciplinary Engineering or maintenance teams Experience supporting large campuses, complex corporate environments, or critical operating environments Strong knowledge of HVAC, electrical, plumbing, fire/life safety, BAS/BMS, generators, emergency power, controls, and related building systems Knowledge of RCM, Root Cause Analysis, asset lifecycle management, and preventive/predictive maintenance practices, incident management handling Strong analytical capability and experience using KPIs and operational data to drive decisions and improvement Demonstrated experience with operating budgets, forecasting, expense management, and cost control Experience supporting capital projects, shutdowns, commissioning, and project turnover into facilities operations Experience managing and working with Union Team members will be key in this role Strong leadership, communication, problem-solving, and stakeholder-management skills Proficiency with CMMS software, energy management systems, and Microsoft Office Suite Preferred qualifications : Master's degree in Engineering, Business Administration, or Facilities Management Experience supporting large or complex central utility plants and chilled water systems. Corrigo CMMS preferred Relevant industry certifications such as IFMA, BOMA, AFE, or SMRP/CMRP preferred Please submit your application with an updated resume, location, and contact information. If you're a current JLL employee, please apply using the Internal Career Site.? This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship. Expected compensation for this position: 175,000.00 200,500.00 USD per year Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations. Location: On-site San Jose, CA If this job description resonates with you, we encourage you to apply, even if you dont meet all the requirements. Were interested in getting to know you and what you bring to the table! Personalized benefits that support personal well-being and growth: JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits include: 401(k) plan with matching company contributions Comprehensive Medical, Dental & Vision Care Paid parental leave at 100% of salary Paid Time Off and Company Holidays Early access to earned wages through Daily Pay At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing. JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLLs recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement . For additional details please see our career site pages for each country. For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here . Jones Lang LaSalle (JLL) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process including the online application and/or overall selection process you may email us at View email address on click.appcast.io . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL. Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment. Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest. Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate. California Residents only If you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view our Supplemental Privacy Statement which describes your rights and disclosures about your personal information. If you are viewing this on a mobile device you may want to view the CCPA version on a larger device. Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles Fair Chance Initiative for Hiring Ordinance. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Accepting applications on an ongoing basis until candidate identified.