FIELD SERVICE ENGINEER I - AZ

Field Service Engineer I - AZ

Phoenix - Phoenix, AZ 85085

Overview

Position Type Full Time Education Level 2 Year Degree Category Manufacturing

Description

Effectively execute field service activities on multiple products. Professionally interact with external and internal customers/departments. Generally, this position works under the direction of a Technical Service Engineer.

Essential duties and responsibilities include the following. Other duties may be assigned.

• Follow all corporate safety protocols and report unsafe conditions.
• Perform routine installations and/or maintenance on assigned products.
• Use supplied corporate processes to locate software revisions and appropriate documentation.
• Verify software status.
• Under supervision, perform log analysis of system errors to determine hardware or software issue.
• Effectively troubleshoot issues for both hardware and software.
• Obtain Factory Training and achieve Certification on multiple products.
• Apply company policies and procedures to understand routine issues.
• Professionally interact with, and understand technical information from internal team.
• When necessary, serve as a company liaison between customer and company engineering for daily site operations.
• Understand local site objectives.
• Prepare and submit all necessary paperwork with supervision.
• Travel on short notice, as well as extended travel time (Domestic & International).

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and/or experience Associates degree in related field or other engineering discipline preferred. Technical School or Military Certification is acceptable. Minimum of 0-2 years of technical field service experience in the semiconductor industry or equivalent combination of education and experience. Language skills Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports and business correspondence. Ability to effectively present information and respond to questions from direct manager, customers, and the general public. Excellent oral and written communication skills (English language or language of country employed). Mathematical skills Ability to calculate figures and amounts such as percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry. Reasoning ability Excellent judgment, troubleshooting and analytical capabilities. Ability to use standard statistical analysis methodologies. Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Other skills and abilities Basic knowledge of electrical diagnostic instruments and shop/hand tools. Ability to read electrical schematics and blueprints and diagnose/troubleshoot electromechanical devices. Flexible, detail-oriented, and ability to multi-task. Ability to work in a team environment and be a team player. PC skills (MS Office, Excel, Windows). Excellent customer satisfaction skills. Willingness to travel. Valid Drivers License and ability to obtain all necessary travel document. Presentation skills.

Physical demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and talk or hear. The employee frequently is required to walk. The employee is required to repeatedly climb up and down ladders; occasionally sit; stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee must have the ability to work safely in a clean room environment near moving mechanical parts and electrical systems. The employee occasionally works in high, precarious or confined places and there is a possibility of being exposed to fumes or airborne particles, toxic or caustic chemicals, risk of electrical shock, and vibration. The noise level in the work environment is usually moderate.

Equal Opportunity Employer, including Veterans and Individuals with Disabilities