Director of Customer Experience
Keller Executive Search
Director Of Customer Experience
Keller Executive Search is partnering with a growing business in the commercial furniture and wholesale distribution sector to appoint a Director of Customer Experience.
The Director will bring multisite service teams together under a consistent, accountable operating model while preserving valuable local knowledge and customer relationships. The mandate includes developing leaders, standardizing workflows from order placement through post-sale support, improving cross-functional coordination, and establishing meaningful measures for response time, resolution, order accuracy, and customer satisfaction.
The successful candidate will define process and data requirements, evaluate service technology, and implement practical automation that improves productivity and scalability. This hands-on leader will move comfortably between long-term planning, team coaching, complex escalations, and daily operational problem-solving.
Key Responsibilities
- Lead, coach, and develop customer service leaders and representatives across eight locations
- Establish clear expectations, accountability routines, development plans, and succession coverage for key roles
- Build an integrated service model with shared standards, resources, ownership, and documented local exceptions
- Standardize workflows for inquiries, orders, returns, warranties, claims, escalations, and follow-up
- Improve handoffs among Customer Service, Sales, Operations, Supply Chain, Distribution, and Finance
- Resolve complex customer and dealer issues while addressing their underlying operational causes
- Define service KPIs and establish reporting for response time, resolution, order accuracy, and customer satisfaction
- Translate performance data and customer feedback into prioritized improvement initiatives
- Establish a structured voice-of-the-customer process with clear ownership and follow-through
- Define requirements for CRM, ERP, ticketing, reporting, automation, and other service technology improvements
- Lead technology implementation, employee training, user adoption, and measurement of operational results
- Oversee staffing, recruitment, onboarding, training, performance management, and workforce planning
Additional Information
- Full-time, permanent position
- On-site role in Kansas City, Dallas, or Minneapolis
Vacancy posted 4 days ago
Similar jobs that could be interesting for youBased on the Director of Customer Experience in Minneapolis, MN vacancy
- ...culture is all about. Full-time, in-office, Monday - Friday, 8:30am to 5pm, $90,000.00 - $130,000.00 / year As the Director of Customer Experience, you will enrich lives by: Ensuring project deadlines and performance and productivity standards are established...SuggestedFull timeTemporary workLive outWork at officeLocal areaMonday to Friday
Handi Medical Supply
Saint Paul, MN1 day ago $55k
...Corporate Work Study Program, students gain real-world professional experience while preparing for college, careers, and lives of purpose.... ...partners, providing proactive, responsive, white-glove customer service. • Serve as the primary contact for employers, ensuring...SuggestedFull timeWork experience placementTwin Cities Jesuit High
Minneapolis, MN10 hours ago- ...background check ◾Tech-savvy and comfortable using Zoom and digital tools ◾Motivated to learn, grow, and help others ◾Strong communicator with an interest in finance, education, or social impact ◾Experience in leadership, customer service, or peer mentoring is a plus...SuggestedFull time
Globe Life: Moore Organizations
Minneapolis, MN1 day ago - ...company and the world's leading off-price retailer. Opportunity: Grow Your Career Responsible for promoting an excellent customer experience. Oversees a team of Associates at front of store ensuring prompt, courteous customer service and promotion of loyalty...SuggestedTemporary workLocal areaHome officeFlexible hoursNight shift
TJX
Minneapolis, MN4 days ago - ...procedures Education: High school diploma or GED required Experience/Knowledge/Skills/Abilities: ~1+ years prior guest... ...verbal communication skills needed ~ Attention to detail, customer focused and the ability to perform job duties in a fast-paced...SuggestedContract workLocal area
CSM Lodging Services Incorporated
Minneapolis, MN12 hours ago - Provide life insurance and financial protection solutions to families and individuals Educate clients on policies that prevent financial disaster during times of loss Manage your own book of business through virtual appointments - Use our proven internal blueprint and...Full time
Globe Life: Moore Organizations
Minneapolis, MN5 days ago - ...provides the ability to create an elevated, university-branded experience for student events, interactive mapping, virtual tours, and... ...Proactively uncover growth opportunities and referrals within existing customer accounts by engaging champions and decision-makers through...Contract workTemporary workWork experience placementRemote work
Concept3D Inc.
Minneapolis, MN5 days ago $25.62 per hour
...Guest Experience Supervisor Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to... ...adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons' policies....Hourly payWork experience placementWork at officeLocal areaWorldwideNight shiftWeekend workAfternoon shift$114k - $148k
...through our people. Behind every innovation, customer success, and milestone are talented... ...manage complex customer relationships. Prior experience in a Customer Success role is required.... ...customer. Support your Region CS Director in conducting monthly Region Health Check...Temporary workLocal areaRemote workOneStream Software
Minneapolis, MN10 hours ago- ...members to gather data and deliver high-quality, accurate, and insightful reports. Support ongoing efforts to optimize the customer experience and foster successful interactions throughout onboarding and across the entire client lifecycle. Lead client retention...Work at officeFlexible hours
- ...Handi Medical Supply seeks a Director of Customer Experience to enrich lives by ensuring teams meet deadlines and performance standards while implementing ongoing training across departments. You will manage workloads, improve workflows, and ensure compliance with healthcare...
Handi Medical Supply
Saint Paul, MN2 days ago $100k
...Customer Success Manager The Customer Success Manager owns a portfolio of SIMCO's large and mid-size customer accounts in one region... ...Education: Bachelor's degree in business or a related field. Experience or certification in calibration, quality systems or Lean Six...Full timeLocal areaRelocation packageNight shift$65k - $80k
...Customer Success Manager Start Date: Immediate Location: On-Site, 5000 23rd Ave N, Plymouth, MN 55447 Compensation: $65,000... ...In this role, you will be a key player in ensuring customers experience seamless onboarding, proactive support, and long-term value from...Immediate startShift work- -No prior industry experience required -Meet with clients on Zoom to help them enroll in benefit programs -Explain options in a clear... ...others Excellent written and verbal communication skills Strong organizational skills with a proactive, customer-focused mindset....Remote jobFull time
Zuzick Organization of Globe Life
Minneapolis, MN5 days ago - ...about this position, we encourage you to apply – even if your experience doesn’t match every requirement. TheClient Success Executive(CSE... .... The ideal candidate will have a backgroundin mid-scale customer relationship management withdemonstratedsuccess exceedingexpectationsmaintainingand...Permanent employmentCasual work
Quantum Health
Minneapolis, MN2 days ago $96k - $162k
...Introduction The Senior Engagement Manager at Optimizely plays a crucial role in product onboarding and delivering excellent customer experiences within the Expert Services Organization's Onboarding Team. You will be responsible for ensuring smooth transitions for new...Work experience placementShift workOptimizely
Minneapolis, MN2 days ago$65.22k - $82.47k
...publisher, offer consultation to the publisher based on industry experience, instruct clients on policies/procedures, and counsel them in... .... Stays abreast of client activities – sales and returns, customer trends, issues, successes, market responses, and projections for...Casual workWork at officeLocal areaWorldwideConsortium Book Sales & Distribution
Minneapolis, MN1 day ago- ...clients take the best breaks possible by providing unique and customized office coffee, vending, market, and pantry programs from coast... ...minimum of three years of service business/account management experience required, or a high school diploma with two years post-secondary...Contract workWork at officeFlexible hours
Compass Group USA
Minneapolis, MN2 days ago - ...Handi Medical Supply, Inc. is seeking a Director of Customer Experience to enrich lives by leading customer service initiatives and overseeing department performance in a full-time, in-office role in Saint Paul, MN. The position covers ensuring deadlines, implementing...Full timeWork at office
Handi Medical Supply, Inc
Saint Paul, MN2 days ago $95.8k - $148.5k
...global retail supply chain!Position Summary:Job Summary: The Customer Success Executive is a strategic consultant that develops and... ...organizationMinimum RequirementsA minimum of 10 years of related experience in retail or account management with a Bachelor’s degree; or 6...Full timeContract workWork at officeLocal areaSPS Commerce
Minneapolis, MN1 day ago$60k - $70k
...Associate Customer Success Manager HHAeXchange is the leading technology platform for home and community-based care. Founded in 2... ...work directly with home healthcare agencies to help improve the experience of caregivers and families. This role is a great...Full timeWork at officeLocal areaNight shift- ...Customer Service CoordinatorAs a Customer Service Coordinator for TQL, you will receive extensive training to become a subject matter expert in a specific mode of transportation (ex. Full-truckload, Less-Than-Truckload, Drayage) to support daily shipment activities. You...
Total Quality Logistics
Minneapolis, MN2 days ago $64.7k - $120.4k
...team, you'll work directly with the Client Director & Client Specialist. You are responsible... ...equivalent is required ~3+ years of experience ~ Knowledge of commercial insurance... ...communication skills to effectively service customers. ~ Ability to proactively manage book...Minimum wageLocal areaNight shift$15.39 - $19.67 per hour
...Hiring qualifications/competencies include: Leadership Customer Focus Peer Relationships Integrity & Trust Action Oriented... ...Priority Setting Time Management Capabilities and experience include: Ability to multi-task Communication skills Organizational...Hourly payMinimum wageFull timeTemporary workPart timeFlexible hours$60k
...circumstances at the time of posting, however it may change based on a combination of factors, including but not limited to skills, experience, education, market factors, geographical location, budget, and demand.BenefitsMedicalDentalVisionFlexible Spending Account (FSA)...Work at officeHub Group
Minneapolis, MN4 days ago$63.47k - $105.8k
...for a better financial future. We will do this together - with customers, partners and colleagues. We will fight for others, not... ...support new product and service initiatives. Minimum Knowledge & Experience Minimum of 4 years of experience in the financial services industry...Part timeWork experience placementLocal areaFlexible hours- ...recommendations, and drive a consistent, organization-wide approach to council engagement. This hybrid role requires five years of association-focused customer engagement, a Bachelor’s in English/Communications, strong communication #J-18808-Ljbffr American Academy of NeurologyFlexible hours
$76.19k - $88.89k
...participation. You’ll help drive a cohesive and impactful council experience by presenting to committee members, turning engagement data... ...Experience. Minimum of 5 years of experience dedicated to customer service and customer engagement Demonstrated ability to uphold...Temporary workWork at officeRemote workWorldwideFlexible hoursAfternoon shift$75.6k - $92.4k
At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions... ...revenue potential, and delivering a best-in-class customer experience.Successful candidates are client advocates who combine...Full timeWork experience placementLocal areaRemote workUS Bank
Minneapolis, MN2 days ago- Ingram Content Group is hiring a Client Relations Manager to join the Consortium (CBSD) team in our Minneapolis office. Hybrid schedules will be offered and the role is not remote. You will be the primary liaison between CBSD and assigned client publishers, guiding ongoing...Work at office
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Director of Customer Experience. Be the first to apply!
Related searches
- amazon customer Minneapolis, MN
- customer satisfaction Minneapolis, MN
- airline customer Minneapolis, MN
- customer project program manager Minneapolis, MN
- customer liaison Minneapolis, MN
- customer engineer Minneapolis, MN
- customer Minneapolis, MN
- customer marketing Minneapolis, MN
- work from home customer Minneapolis, MN
- customer retention Minneapolis, MN