Customer Success Advisor, Design & Manufacturing

Job Requisition ID #

26WD97720

Customer Success Advisor In the Customer Success organization, creating impactful experiences for our customers is our most important goal. We believe in a consistent, complete cycle of customer success that supports improved revenue and sustainable company growth. As we continue our business model transformation, driving continuous adoption of our technology is key to long-term customer value and partnership. Position Overview As a Customer Success Advisor you’ll collaborate with Account teams, Channel Partners, and Sales Representatives to help customers fully realize the value of their Autodesk solutions. Your strong business acumen, curiosity mindset, and ability to quickly identify customer needs will allow you to create impactful experiences across the customer journey—while also shaping internal best practices. Our Customer Success team is a collaborative, driven, global organization devoted to providing world-class experiences for our customers. We’re dedicated to helping our customers be successful with their Autodesk solutions so that they achieve their business goals, and we earn their loyalty. As a team member, you’ll be empowered to challenge the status quo, lead through influence, and shape how we scale success. Responsibilities Build strong customer relationships through proactive outreach and engagementtoalign product capabilities with customer objectives Establishand execute advanced onboarding and adoption strategies to increase customer value and product usage Identifyand engageat-risk accountsby using strong discovery and consultative skillsto removerisk and realign them to success Collaborate cross-functionally with Sales, Channel Partners, Support, and Services to drive customer milestones Delivera high-quality experience that deepens customer satisfaction and loyalty Uncover and act on opportunities to expand customer relationship through value discovery and strategic conversations Minimum Qualifications 4–7 years in Customer Success, Account Management, or a related customer-facing role Proven track record of working independently whiledrivingmeasurable impact Experience navigating complex, cross-functional collaboration with internal and external stakeholders Proficiency in Salesforce or similar CRM systems Experience with SaaS, cloud-based software, or subscription business models Familiarity with Autodesk customer industries (AEC, MFG, M&E) If this sounds like you—even if you don’t meet every qualification—please consider applying. We value growth mindsets and potential just as much as experience. Target Pay Range for this Position Denver CO: TBD Benefits From health and financial benefits to time away and everyday wellness, we give Autodeskers the best, so they can do their best work. Learn more about our benefits in the U.S. by visiting Salary transparency Salary is one part of Autodesk’s competitive compensation package. For U.S.-based roles, we expect a starting base salary between $72,000 and $128,260. Offers are based on the candidate’s experience and geographic location, and may exceed this range. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package. Equal Employment Opportunity At Autodesk, we're building a diverse workplace and an inclusive culture to give more people the chance to imagine, design, and make a better world. Autodesk is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic. We also consider for employment all qualified applicants regardless of criminal histories, consistent with applicable law. #J-18808-Ljbffr Autodesk