Crew Member

JOB SUMMARY

Provides personalized exceptional guest service ensuring that every guest who chooses Culvers leaves happy.

ESSENTIAL FUNCTIONS

1. Consistently provides excellent guest service and hospitality.
2. Demonstrates proper personal hygiene and food safety practices consistently.
3. Maintains a neat well-groomed uniformed appearance.
4. Follows restaurant policy on attendance respectful conduct of team members and all other policies consistently.
5. Assists guests with product knowledge and promotional information upon request accurately.
6. Follows company safety standards at all times and looks out for the safety of other team members and guests.
7. Handles guest comments promptly and courteously.
8. Performs primary position responsibilities timely and accurately.
9. Performs secondary position responsibilities timely and accurately after the primary duties are accomplished.
10. Assists with odd job responsibilities timely upon manager on duty (M.O.D.) request.
11. Prepares quality products while maintaining: portion control and presentation within service goal times.

QUALIFICATIONS

• Flexible schedule
• Reading and writing skills required
• Communicates with guests team and management
• Maintains a sense of urgency
• Demonstrates trained food safety knowledge

PHYSICAL ABILITIES

• Stand Constantly
• Walk Constantly
• Sit Occasionally
• Handling Constantly

TEAM MEMBER PERFORMANCE SUCCESS FACTORS

• COMMUNICATION: Communicates well with team members and guests.
• CHANGE MANAGEMENT: Supportive of change; reacts quickly and appropriately; accepts direction and constructive feedback.
• DECISION MAKING & PROBLEM SOLVING: Uses judgment common sense and sensitivity in addressing issues and seeking solutions to problems and challenges.
• INNOVATION &CREATIVITY: Seeks new ways to improve efficiency effectiveness quality; offers suggestions and solutions to obstacles and challenges.
• PLANNING: Organized and able to establish priorities; delivers the desired results with a professional attitude. Recognizes priorities and responds with a sense of urgency. Follows procedures and policies in planning and executing job responsibilities.
• COOPERATION: Supports fellow team members and is cooperative in providing excellent guest service.
• QUALITY OF WORK: Delivers quality work on time at the desired standards. Performs work duties in support of safety and security policies.
• ACCOUNTABILITY: Delivers results on time and at the quality level promised. Is punctual and ready to begin work assignments. Delivers quality work product using resources and time allocated.