Parking Conversion Crew (part-time)

Job Description

Job Description

American Airlines Center is one of the nation’s top arenas. Since openings its doors in 2001, American Airlines Center has been setting the precedent for sporting and live entertainment events. Bringing in a variety of big name shows and housing both the Dallas Mavericks and the Dallas Stars. American Airlines Center serves more than 2 million guests during 200+ live events each year. We aim to provide genuine, memorable and innovative experiences to every single one of our guests and demand excellence and creativity in everything we do.

Position Overview:  

Supervises parking staff, assists guests and coordinates traffic flow during events, under the direction of the Parking Event Coordinator.

Essential Functions: include the following, other duties may be assigned:

• Follows all Employee Safety Guidelines and COVID building protocols
• Ensures financial accountability and maximization of parking revenues
• Ensures all Parking Attendants have the proper working equipment to operate prior to opening lots (scanners, printers, radios etc.)
• Ensures that all Parking Attendants issue credit/debit card parking receipts, scans parking passes from pre-paid parkers.
• Ensures all authorized list parkers are checked off in the VIP Parker app in the scanner before entering assigned lot
• Serves as liaison for all guest related questions and concerns
• Assists with implementation and monitoring of emergency preparedness plans and procedures
• Trains and directs the work of Parking Attendants
• Assists in the planning, monitoring, and coordinating of vehicular and pedestrian traffic flow
• Resolves problems as they arise and assists in planning to avoid future problems
• Ensures all Parking Policies and Procedures are followed and documents any issues in the daily supervisor report
• Runs parking lots when there is a shortage of Parking Attendants 
• Follows all golf cart operating procedures
• Other duties as required or assigned

Education / Qualifications:

• High school diploma or GED is required plus one year of supervisory experience
• A minimum of one year related experience and/or training is preferred
• Must have valid Texas driver's license and good driving record
• Must be customer-service oriented, have a fan-friendly attitude and a professional appearance at all times
• Must be able to resolve customer concerns expeditiously and independently
• Demonstrated ability to handle multiple tasks simultaneously
• Ability to calculate figures for all lane counters
• Golf cart certification and training

Physical Demands / Work Environment:

• Requires the ability to stand, sit, walk, talk, hear, reach with hands and arms, stoop, kneel, crouch, and climb stairs
• Requires the ability to lift and/or move up to 25 pounds
• Requires specific vision abilities:  close vision, distance vision, color vision, peripheral vision and ability to adjust focus
• The noise level in the work environment is usually moderate, however; the noise level may be loud
• Exposed to outside weather conditions and extreme temperatures
• Regularly exposed to fumes or airborne particles

We are seeking energetic and customer service oriented Parking Conversion Crew member to join our Parking Services team. The parking conversion crew member will set up traffic cones, street closures and parking signage prior to events and stores away all items after each event under the direction of the Parking Event Coordinator. During the event, directs traffic inside Parking Garages or surface lots and assists guests with vehicle problems.

Position Overview:

Sets up traffic cones, street closures and parking signage prior to events and stores away all items after each event under the direction of the Parking Event Coordinator. During the event, directs traffic inside Parking Garages or surface lots and assists guests with vehicle problems, such as jump-start or flat tire.

Essential Functions: including the following, other duties may be assigned.

• Places traffic cones, barricades, signs, and all traffic control devices in their proper location for ingress and egress
• Stores all traffic cones after each event, barricades, signs, and other traffic control devices in their proper location
• Assists guests when they need help with a jumpstart or tire change
• Repairs barricades and equipment as needed
• Turns escalators on and off and cleans as needed
• Assists with traffic flow during events to ensure traffic does not stop, but flows continually inside Parking Garage or surface lots
• Follows all golf cart operating procedures
• Arrives early and stays until the end of the event for cone and sign pick up
• Other duties as required or assigned

Education / Qualifications:

• High school degree or GED preferred; not required
• Valid Texas driver's license and good driving record is a must
• Experience jump starting automobiles and parking industry experience preferred
• Must be customer-service oriented, have a fan-friendly attitude, and a professional appearance at all times
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals
• Golf cart certification and training

Physical Demands / Work Environments:

• Must adhere to all company safety and building protocols
• Requires ability to walk, stand, use hands to handle or feel, stoop, kneel, crawl or crouch and climb stairs
• Ability to stand for 4-6 hours at a time
• Ability to report to work early and stay until the end of all events scheduled
• Must be able to work evenings, weekends, and holidays as needed
• Requires specific vision abilities: close vision, distance vision, color vision, peripheral vision and ability to adjust focus
• Ability to lift and push up to 50 pounds, as needed
• The noise level in the work environment is moderate, however, the noise level may be loud
• Requires working up to 4 hours before and during the event and 1-2 hours post event
• Requires working in outdoor weather conditions and in heavy traffic on major streets

AMERICANS WITH DISABILITIES ACT - JOB ACCOMMODATION REQUESTS
Any individual who requests a job accommodation due to a physical or mental impairment will require a dialogue with Human Resources to determine if the individual can perform the essential duties of the job, with or without a reasonable accommodation. Medical documentation will be required to support any request for medical restrictions that impact job duties. 

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.