LOBBY ASSISTANT - NURSING HOME

Job Description

Job Description

Job Summary:

This is a full-time position working Monday - Friday from 8:30am to 5:00pm. The Lobby Assistant is the first point of contact for residents, visitors, and vendors entering the facility. This role is essential in creating a welcoming and safe environment while ensuring all visitors comply with facility protocols. The Lobby Assistant provides general administrative support and coordinates with various departments to facilitate communication and service delivery.

Key Responsibilities:

• Greet all residents, visitors, staff, and vendors in a warm, courteous, and professional manner.

• Monitor visitor access and maintain a log of incoming and outgoing individuals.

• Enforce sign-in/sign-out procedures and ensure compliance with health and safety protocols (e.g., temperature checks, visitor screening).

• Answer phones and direct calls or messages to the appropriate departments or personnel.

• Provide directions and basic information about the facility to guests and vendors.

• Coordinate with security or nursing staff if concerns or emergencies arise at the entrance.

• Maintain cleanliness and organization of the lobby area, including literature racks and visitor materials.

• Assist with resident deliveries (mail, flowers, packages).

• Perform light administrative duties such as data entry, filing, and printing materials as requested.

• Support event check-ins or visitor coordination during family gatherings or special facility events.

• Occasional fill-in on the weekends may be needed, if staffing requires.

Qualifications:

• High school diploma or equivalent required.

• Previous customer service, front desk, or administrative experience preferred.

• Friendly, professional demeanor with strong interpersonal skills.

• Ability to manage multiple tasks with attention to detail.

• Proficient in basic computer applications (email, word processing, phone systems).

• Comfortable working in a senior living or healthcare environment.

Physical Requirements:

• Ability to sit or stand for long periods.

• Occasional light lifting (e.g., packages, printed materials).

• May be required to wear personal protective equipment (PPE) when necessary.