Customer Service Specialist

Job Description

Job Description

Are you ready to deepen your understanding of the insurance industry or start a new career in a recession proof industry. Office based work with a consistent schedule and the opportunity to work around child care or school schedules. This opportunity comes with an immersive, hands-on job training which gives you all the tools to be successful and achieve success through building relationships. We are looking for candidates with excellent communication skills and a deep need to help others. Must have strong ethics and ability to be a lifelong learner as the industry is always changing, providing new earning opportunities.

Responsibilities

First responder for incoming service tasks (walk-ins, calls, etc.)

Perform service tasks (processing payments, scheduling appointments, updating customer account screens, taking a customer change request, filing, checking and contacting customers about alerts daily)

Make outbound phone calls to schedule sales appointments for our agents

Assisting producer/agent in the sales process to take tasks off their plate

Ensure client records are maintained and respond to client matters in a timely manner, including questions and issues surrounding claims, eligibility, enrollment, and rates

Research and resolve coverage questions 

Perform commercial service tasks (commercial certificates, commercial renewal policy updates, non-renewals, cancellations and other policy changes, claim submissions)

Establish/continue customer relationships and follow up with customers, as needed

Ensure client records are maintained and keep track of outside lines renewals in excel doc. 

Pull files and help producers/agents prepare for FFR or renewals 

Assist commercial customers with audits when necessary 

Maintain office inventory and supply order lists, communicate with office staff other needs

Requirements

Qualified applicants must be at least 18 years old, have the ability to successfully complete a background check, and must currently possess or be willing to obtain at least a state P&C insurance license within 45 days

License Required. Will pay for licensing.

Comfortable talking to people on the phone and using a computer

Proficient with Microsoft Word, Excel, Outlook and a calculator

Type quickly and accurately

Excellent communication skills both verbal and written

Organized, structured, punctual and will follow the rules

Patient, respectful, reliable, trustworthy, friendly, supportive, articulate, kind, ethical and honest, ability to keep customer information confidential is a must 

Customer Service experience preferred

2 to 5 years of experience in the insurance industry along with a thorough understanding of all insurance coverages, underwriting and rating concepts is preferred 

Benefits

• Agency Training Program
• Career Growth Opportunities
• Mon-Fri Schedule
• 401 K Benefits
• Paid Holidays
• Sick + Vacation Time
• Bonus Opportunities