Clinical Care Counselor

At Caris, we understand that cancer is an ugly word—a word no one wants to hear, but one that connects us all. That’s why we’re not just transforming cancer care—we’re changing lives. We introduced precision medicine to the world and built an industry around the idea that every patient deserves answers as unique as their DNA. Backed by cutting-edge molecular science and AI, we ask ourselves every day: “What would I do if this patient were my mom?” That question drives everything we do. But our mission doesn’t stop with cancer. We're pushing the frontiers of medicine and leading a revolution in healthcare—driven by innovation, compassion, and purpose. Join us in our mission to improve the human condition across multiple diseases. If you're passionate about meaningful work and want to be part of something bigger than yourself, Caris is where your impact begins. Position Summary The Clinical Care Counselor will serve as a key patient-facing clinical expert within a high-touch navigation program supporting individuals undergoing the Caris Detect multi-cancer early detection (MCED) test. This role is responsible for delivering clear, empathetic, and clinically accurate counseling and care coordination to patients throughout testing and the diagnostic workup. As an individual contributor, the Clinical Care Counselor will partner closely with patients, providers, and cross-functional teams to ensure a seamless, “white glove” patient experience, including education, emotional support, and coordination of appropriate follow-up care. The ideal candidate thrives in complex, evolving clinical environments and is highly skilled in communicating nuanced genomic information with clarity and compassion. Job Responsibilities Deliver a high-touch, concierge-style experience that reflects a patient-first philosophy Provide pre- and/or post-test education for patients interested in or undergoing Caris Detect MCED testing, including explanation of test purpose, capabilities, limitations, and result types (e.g., negative, intermediate signal, cancer signal detected) Communicate complex genomic and probabilistic information in a clear, patient-friendly manner Address patient concerns, anxiety, and uncertainty with empathy and professionalism Reinforce appropriate expectations regarding screening, follow-up, and ongoing care Incorporate patient feedback to improve satisfaction, trust, and engagement Interpret MCED test results within the context of patient history and risk factors Provide evidence-based guidance on recommended next steps Support patients and providers in understanding clinical implications, limitations of MCED testing, and appropriate diagnostic pathways and next steps Partner with providers to ensure timely and appropriate follow-up care, including: Diagnostic imaging, specialist referrals, and primary care coordination Help guide escalation pathways and follow up care for complex or high-acuity cases Support continuity of care across healthcare settings Collaborate with Medical affairs (clinical accuracy and education), Product teams (patient and provider experience design), and Commercial teams (consistent messaging) Provide insights to improve test reporting, patient communication strategies, and clinical workflow design Ensure all patient interactions comply with HIPAA and privacy regulations, clinical and laboratory guidelines, and internal SOPs Document patient interactions accurately and consistently Participate in quality assurance and continuous improvement initiatives Required Qualifications Master’s degree in Genetic Counseling OR advanced Nursing degree (MSN or NP), OR BSN with oncology/navigation experience. Board certification (or eligibility) by the American Board of Genetic Counseling (ABGC) or relevant credentialing body. 2+ years of clinical experience in genetic counseling, oncology nursing, patient navigation, or related field Demonstrated experience in patient-facing counseling and education Strong ability to communicate complex or uncertain results effectively Familiarity with the U.S. healthcare system, including referrals and diagnostic pathways Preferred Qualifications Experience in Oncology, cancer genetics, patient navigation or liquid biopsy testing Experience in Multi-cancer early detection (MCED) or screening programs Experience in Laboratory or commercial diagnostics settings Experience working in patient navigation or care coordination programs Prior exposure to direct-to-patient engagement models Patient-first mindset with exceptional empathy and communication skills Ability to explain uncertainty without causing unnecessary anxiety Strong clinical judgment and critical thinking High emotional intelligence and professionalism Ability to operate effectively in a fast-paced, evolving environment Commitment to delivering a premium, white-glove patient experience Physical Demands Must possess ability to sit and/or stand for long periods of time. Must possess ability to perform repetitive motion. Ability to lift to 30 pounds Training All job specific, safety, and compliance training are assigned based on the job functions associated with this employee. Other At times may be required to work weekends/holidays. Annual Hiring Range $120,000 - $140,000 Actual compensation offer to candidate may vary from posted hiring range based upon geographic location, work experience, education, and/or skill level. The pay ratio between base pay and target incentive (if applicable) will be finalized at offer. Description of Benefits Highly competitive and inclusive medical, dental and vision coverage options Health Savings Account for medical expenses and dependent care expenses Flexible Spending Account to pay for certain out-of-pocket expenses Paid time off, including: vacation, sick time and holidays 401k match and Financial Planning tools LTD and STD insurance coverages, as well as voluntary benefit options Employee Assistance Program Pet Insurance Legal Assistance Tuition Assistance Conditions of Employment: Individual must successfully complete pre-employment process, which includes criminal background check, drug screening, credit check ( applicable for certain positions) and reference verification. This job description reflects management’s assignment of essential functions. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Caris Life Sciences is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability. Caris Life Sciences is a leading innovator in molecular science and artificial intelligence focused on fulfilling the promise of precision medicine through quality and innovation. Caris is committed to quality and excellence at our state-of-the-art laboratories. Learn more about our tissue lab and the advanced technologies that are helping improve the lives of cancer patients.