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Claims Manager

Virtual Vocations Inc

Owning the full claims process for a portfolio of commercial accounts, the remote Claims Manager will manage intake, carrier reporting, and resolution discussions while building client relationships and standard operating procedures. Key responsibilities: Oversee claims from intake to resolution, including adjuster follow-up and reserve discussions Conduct kickoff calls for new clients and monthly reviews for existing claims Develop standard operating procedures and reporting workflows to enhance claims management processes Required qualifications: 5+ years of experience managing commercial insurance claims in a brokerage or carrier setting Proven end-to-end claims management experience Strong client relationship-building skills and sound judgment for escalation Experience in leading client-facing meetings, such as kickoffs and claim reviews Ability to create SOPs and training materials from scratch

Vacancy posted 5 days ago
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