Retail Associate

New York, United States | Posted on 10/18/2026

Market Value Southwest is a marketing and customer engagement company that helps brands connect with their audiences through strategic campaigns, live experiences, events, and brand activations. Our collaborative team combines creative thinking, thoughtful planning, and hands‑on execution to deliver professional, engaging experiences tailored to each client’s goals.

Job Description

We are seeking a motivated and customer-focused Retail Associate to assist with daily sales activities, merchandise presentation, and direct customer engagement. This position involves introducing customers to available products, helping individuals evaluate their purchasing options, and supporting an organized and welcoming sales environment.

The Retail Associate will work directly with customers to provide product information, highlight current promotions, and assist with purchases. The ideal candidate is dependable, personable, and comfortable working in an active environment where customer interaction, product knowledge, and sales performance are important parts of the role.

Key Responsibilities

• Greet customers and provide assistance as they explore available merchandise.
• Engage shoppers in conversations to understand their interests and purchasing preferences.
• Recommend products based on customer needs, features, and available selections.
• Explain product specifications, benefits, and differences between merchandise options.
• Introduce new arrivals, featured products, and current promotional offers.
• Assist customers with comparing products and selecting suitable items.
• Provide accurate information regarding pricing, product availability, and purchasing terms.
• Demonstrate product features and functionality when appropriate.
• Support customers throughout the purchasing process.
• Assist with routine sales transactions and purchase‑related documentation.
• Suggest complementary products when relevant to customer interests.
• Maintain familiarity with assigned merchandise and promotional programs.
• Arrange products and promotional materials to maintain an organized presentation.
• Replenish merchandise displays and communicate inventory needs to team members.
• Verify that product information and promotional signage are accurate and accessible.Assist with maintaining clean and orderly customer‑facing areas.
• Support scheduled product introductions and promotional sales activities.
• Collaborate with colleagues to ensure consistent customer assistance during busy periods.
• Follow established procedures for sales activities, product handling, and customer communication.
• Complete additional retail sales and operational responsibilities as assigned.

Requirements

• Bachelor's degree or 1–2 years of experience in retail, sales, customer service, hospitality, or a related field.
• Strong verbal communication and interpersonal skills.
• Friendly, professional, and approachable demeanor.
• Comfortable initiating conversations and assisting customers with purchases.
• Ability to learn product information and communicate key features clearly.
• Strong listening skills and ability to identify customer preferences.
• Comfortable discussing pricing, promotions, and purchasing options.
• Strong organizational skills and attention to merchandise presentation.
• Ability to manage multiple responsibilities in an active sales environment.
• Dependable and attentive to assigned responsibilities.
• Comfortable working toward established sales and customer service objectives.
• Ability to work independently and collaborate effectively with colleagues.
• Willingness to learn new merchandise, promotional programs, and sales procedures.
• Previous experience in customer‑facing sales or retail environments is helpful but not required.
• Structured onboarding and product‑specific sales training.
• Supportive and collaborative team environment.
• Hands‑on experience with customer engagement and retail sales.
• Exposure to different merchandise, brands, and promotional programs.
• Established sales resources and product information materials.
• Regular team activities and employee recognition initiatives.
• Professional environment focused on customer experience and teamwork.