Clerical Associate - Level IV

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About NYC Health + Hospitals

Lincoln Medical and Mental Health Center is one of New York City's premier acute care hospitals. Located in Downtown Bronx, Lincoln is a teaching hospital renowned for its Centers of Excellence, and a recognized industry leader in the implementation of state-of-the art medical technology and best practices. Our team of highly trained and caring medical professionals is dedicated to providing the highest quality health care that is safe, compassionate, culturally competent and patient-centered. Comprehensive services are offered in three major primary care areas: Medicine, Pediatrics, and Women's Health in addition to more than eighty (80) specialty services. At Lincoln, the safety and comfort of our patients is our number one priority. At NYC Health + Hospitals, our mission is to deliver high quality care health services, without exception. Every employee takes a person-centered approach that exemplifies the ICARE values (Integrity, Compassion, Accountability, Respect, and Excellence) through empathic communication and partnerships between all persons.

Work Shifts

10:00 A.M 6:00 P.M 35 Weekly Hours

Duties & Responsibilities

Purpose of Position : This class of positions encompasses work of varying degrees of difficulty and responsibility in the performance of liaison functions between City agencies, local residents, and community organizations, in order to: provide assistance, obtain participation and support for housing development and community development and implement public service programs. Performs tasks in the field or in an office, as assigned. Supervises staff. All personnel perform related work. Under administrative direction, is responsible for liaison activities between City agencies or a community school district with local residents, and community organizations. Examples of Typical Tasks : At a higher level, performs the duties of Assignment Level I: 1. Interviews local residents, landlords, government personnel, business people and youths to solicit support for community development programs, to ascertain needs of communities and to determine courses of action to meet those needs which are acceptable to the communities. 2. Interviews staff and representatives of governmental, educational, and social agencies and unions for the purposes of securing information for and transmitting information from community organizations and residents. 3. Assists in the preparation and distribution of informational materials relating to the programs, objectives, and activities of both communities and educational institutions. 4. Assists in the training of subordinate staff. 5. Makes written and oral reports as required. 6. Keeps records related to programs, activities, objectives, etc. At a higher level, also performs the duties of Assignment Level II: 1. Directs staff or works as a team with other community liaison workers in the performance of liaison activities; may supervise or coordinate field office operations or operational units. 2. Consults and maintains liaison with residents, landlords, representatives of community organizations, students, parents, staff of schools, unions and other public and private agencies. 3. Explains programs and policies to community groups and to community liaison contacts and interprets and relays information from the community. 4. Participates in the planning, organization and implementation of programs involving community participation. Collects, evaluates, and reports information regarding community needs and objectives; communicates findings to appropriate agencies for necessary action. Assists in the conduct of outreach programs. 5. Assists in mediating problems between the community and schools, hospitals, and other City agencies for residents and community groups in the City. 6. Works as a member of an interdisciplinary team assisting in providing supportive therapy and making referrals to City agencies, social service agencies, community organizations and other organizations that provide health and social services. 7. Counsels community residents, property owners, local businesses and groups on their rights and obligations and on available community and governmental resources. 8. Makes recommendations on effective mobilization for participation in community development and program feasibility and improvement. 9. Recommends policies, procedures, and priorities for City agencies in dealing with schools, residents, and community groups. 10. Interviews community residents and assists them in completing forms; completes other relevant reports and forms and performs related clerical work. At a higher level, also performs the duties of Assignment Level III: 1. Supervises the performance of liaison activities; may be responsible for an administrative area covering one or more field offices or operational units. 2. Recommends procedures for implementation and maintenance of effective community liaison or community programs. 3. Directs community research activities and provides for the dissemination of research data and other materials. 4. Maintains communication with local community leaders and groups, particularly in matters of relative complexity and difficulty; explains programs and policies. 5. Mediates problems between the community and schools, hospitals, residents, landlords and community groups. 6. Represents the agency or program or assigns representation at community activities related to agency or program concerns. 7. Participates in planning, organizing, and implementing overall community liaison programs with schools, hospitals, residents and community groups. 8. Represents a hospital or assigns representation at community activities relating to hospital and health care programs. 9. Supervises staff development and training of community liaison employees. 10. Performs field or office tasks as assigned. In addition to performing duties of Assignment Levels I, II and III at a higher level, also performs the following: 1. Supervises the performance of community liaison activities in a large administrative area. 2. Recommends policies, procedures, and priorities that will enable City agencies to maintain effective community liaison with schools and community groups; participates in planning overall community centered programs. 3. Plans and develops community research activities. 4. Provides consultation to field staff and coordinates the activities of community liaison staff within designated units. 5. Plans and organizes overall community liaison programs with schools, hospitals, and community groups. 6. Develops staff training programs in the area of community liaison. 7. May assist in preparation of budget and program proposals.

Minimum Qualifications

1. A high school diploma or its educational equivalent; and 2. Six (6) months of full-time satisfactory clerical experience and/or experience interacting with the public, such as processing sales; taking, processing, and delivering orders; obtaining and dispensing information; listening to and resolving customers concerns, problems, and complaints; and/or performing related customer service activities.

Benefits

NYC Health and Hospitals offers a competitive benefits package that includes: Comprehensive Health Benefits for employees hired to work 20+ hrs. per week Retirement Savings and Pension Plans Paid Holidays and Vacation in accordance with employees' Collectively bargained contracts Loan Forgiveness Programs for eligible employees College tuition discounts and professional development opportunities College Savings Program Union Benefits for eligible titles Multiple employee discounts programs Commuter Benefits Programs

How To Apply

If you wish to apply for this position, please apply online.