Client Care Specialist I

Client Care Specialist One (CCS1)CCS1 is responsible for coordinating the intake process for new and returning clients. Core duties include managing referrals, collecting client information, verifying financial details, communicating with stakeholders, and scheduling appointments. CCS1 acts as liaison between clients, programs, and billing department, ensuring communication and cooperation between the three groups.This is a patient-facing administrative position that must balance customer service with operational policy. The CCS1 provides prompt and courteous client care, while ensuring clients, programs, and billing have clear understanding and agree regarding how anticipated costs of care will be managed.Essential Functions, Duties & ResponsibilitiesManage referrals and client access to servicesAct as the main point of contact between clients, guardians, referrals, billing, and providers to facilitate communication and care coordinationOversee and track the POE (Point of Entry) processCollect client informationInput and track potential clientsObtain and vet registration documentsTrack expiring ROI’s and obtain new when necessaryCoordinate with other agency providers to exchange information and/or documentationAnnual reverification of demographic and financial informationVerify financial detailsVerify insurance eligibility and benefits via websites and phone calls (at registration, intake, and as necessary throughout client lifecycle)Enter information to EHR so claims go to the correct payer and populate correctlyInitiate and track financial assistance applications when applicableAssist clients with Medicaid applicationsCommunicate with Alaska Division of Public Assistance for Medicaid application statusCommunicate with stakeholdersCommunicate with clients, guardians, referral sources, and other VOA departments to ensure applicable stakeholders are in alignmentCommunicate with clients, program, and billing so insurance benefits, informed consent options, and financial assistance options are understoodEnsure both client and VOA have a clear understanding and plan for the cost of treatment before scheduling program intakeScheduling appointmentsSchedule assessments and program intakesSchedule client appointments per VOA centralized scheduling processesAssist with telehealth appointment logisticsOtherDetermine process inefficiencies and participate in process improvementsSupport other departments as needed via reports, oversight, projects, training, and communication for (list is not all-inclusive):CARF accreditationResidential childcare licensingAlaska Division of Behavioral HealthHealth and Safety, including drills and building inspectionsQuality AssuranceData AnalysisInternal and external auditsScans all paper-based documentation into the EHR for new and returning clientsSort and route mail, including opening and scanning all billing mailMaintain organization and cleanliness of assigned spacesMaintain client confidentiality per federal, state, and agency policyPerform other duties as assigned or required to meet essential functionsKnowledge, Skills and AbilitiesHigh School Diploma/ G.E.DEducation in the area of health information management preferred.Minimum of two years’ experience with Medicaid regulations, billing, and quality assuranceAbility to make sound decisions based on information available.Demonstrated customer service skillsExcellent writing and communication skillsAbility to work flexible hours (including days and evenings)Ability to travel if required (must have own transportation.)Ability to pass a criminal background check in accordance with the current state regulation requirements.Must have valid Alaska driver’s license with a good driving record and be able to pass the VOAAK auto insurance screening through the independent insurance carrier and/or meet the minimum state liability coverage if using own personal vehicle.Working ConditionsThe work environment characteristics and physical demands described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Works in office areas. Interacts with staff, consultants, and outside vendors. May be subjected to interruptions throughout the workday.While performing the duties of this job the employee is frequently required to sit; use hands to finger, handle, or feel; and talk or hear. The employee is occasionally required to lift up to 25 pounds. The vision requirement includes close vision.AcknowledgementEvery effort has been made to identify the essential functions of this position. However, this job description in no way states or implies that these are the only duties you may be required to perform. The omission of specific descriptions of duties does not exclude them from the position if the work is similar, related or can be considered essential to this position.