Customer Service Manager

Insight Global is seeking a Client Services Lead to oversee a small customer service team while ensuring an exceptional experience for clients and partner clinics. This role combines team leadership, customer service, office management, and administrative responsibilities. The ideal candidate is a strong communicator, problem solver, and leader who thrives in a fast-paced environment. As the team grows, this position will evolve from a hands-on support role into a more strategic leadership and people management position. Responsibilities Lead and support a team of Client Services Representatives Ensure excellent customer service through phone, email, and support channels Manage escalated client inquiries and resolve complaints professionally Follow up with clients regarding outstanding balances and overdue payments Conduct performance reviews, one-on-ones, coaching, and training sessions Support recruiting, interviewing, onboarding, and offboarding activities Collaborate with internal teams to improve processes and service delivery Prepare and present weekly and monthly performance reports Oversee day-to-day office operations, supplies, and vendor relationships Act as the main point of contact for building management, maintenance, IT, and telecom issues Ensure office health and safety compliance requirements are met Maintain office asset tracking and shipping logistics Assist with administrative and operational projects as needed Qualifications 3+ years of leadership, supervisory, or team management experience Strong customer service and client relationship management skills Excellent verbal and written communication abilities Experience managing KPIs, performance metrics, and team development Ability to handle escalations and difficult customer conversations professionallyStrong organizational, problem-solving, and decision-making skills Experience with office operations, vendor management, or facilities coordination Comfortable handling administrative and financial tasks, including payment processing Proven ability to multitask and prioritize in a fast-paced environment Proficiency with Microsoft Office and business systems What We’re Looking For Strong leadership and coaching abilities High attention to detail Results-driven and accountable Ability to build relationships across teams and with external partners #J-18808-Ljbffr