Customer Service Representative - State Farm Agent Team Member

Responsive Recruiter

At Chad Burtch State Farm, we help individuals, families, and business owners protect what matters most through insurance and financial solutions. Our sales team brings in new business, and our service team keeps clients happy, protected, and supported. We provide training, growth opportunities, and a strong team culture where great people can build real careers.

We are seeking a motivated Customer Service Representative to support both our current customers and the business written by our sales team. This role is critical to client retention, policy servicing, and creating an exceptional customer experience. You will help customers with policy changes, billing questions, claims guidance, renewals, coverage reviews, and day-to-day account needs while working closely with our sales team to keep business running smoothly.

Key responsibilities include:

• Assist current customers with policy changes, billing questions, renewals, and account updates
• Support clients with claims questions and next-step guidance
• Help service new business written by the sales team
• Review accounts for additional needs and refer opportunities to licensed sales team members
• Maintain accurate documentation and follow-up
• Deliver prompt, friendly, and professional customer service
• Help create a positive office culture and smooth daily operations

Qualifications include:

• Strong communication and people skills
• Organized and dependable
• Positive attitude with strong attention to detail
• Ability to multitask in a fast-paced office
• Customer service or office experience preferred
• Insurance experience is a plus, not required
• Licensing required (we can provide study material, pay for licenses, & reimburse for passed tests)

Compensation: $50,000.00 - $75,000.00 per year

Ready to Learn First-Hand What It Takes to Be an Entrepreneur?

We take pride in using our years of valuable experience to mentor individual team members and prepare them for successful careers. If you are self-motivated, possess an entrepreneurial spirit and have a desire to win and achieve results, please consider joining our team.

About Our Agency

• We have 80 years of combined insurance experience in our office.

If You Want a Career, Not a Job, Then We Encourage You to Apply.

State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.