Assistant Manager of Consumer Care - PT (25-30 hrs/week)

We're looking for a driven, detail-oriented Assistant Manager of Consumer Care to join a growing, collaborative team supporting customer experience operations. This role is ideal for someone who enjoys working with data, improving processes, and partnering across teams to drive results.

In this position, you'll support day-to-day operations, analyze consumer interaction trends, and help enhance service quality across programs. You'll play a key role in connecting data, people, and processes to deliver a better overall customer experience.
What You'll Do

• Maintain and update operational documentation, processes, and contact points to ensure consistency across teams
  
• Partner with internal teams and external vendors to resolve issues and identify process improvements
  
• Analyze customer interaction data to identify trends, patterns, and anomalies
  
• Conduct case quality reviews and flag opportunities to improve service delivery
  
• Turn data into actionable insights that improve the customer and agent experience
  
• Support partner meetings, offering insights and helping drive best practices
  
• Manage and update knowledge base content to ensure accuracy and ease of use
  
• Assist with ongoing projects and proactively take on new initiatives
  
• Communicate key updates clearly across departments
  
• Contribute to team goals and performance metrics
  

What We're Looking For

• Bachelor's degree (completed or in progress) in business, communications, or a related field
  
• 3-5 years of experience in a customer-facing, customer service, or consumer care role
  
• Strong Excel skills and comfort working with data (pivot tables, trends, analysis)
  
• Excellent communication and organizational skills
  
• Ability to translate data into clear insights and recommendations
  
• Strong collaboration skills and ability to work cross-functionally
  
• Detail-oriented with strong critical thinking and problem-solving abilities
  
• Experience in account management or data analysis is a plus
  
• Pay rate is $20 per hour.
  
  

If you are interested, press the Apply button!

Pay Details: $20.00 per hour

Search managed by: Jenny Coyle


Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.


Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

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The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.