Financial Counselor

Financial Counselor CleanSlate Centers Billing is seeking a compassionate, detail‑oriented Financial Counselor to join our team in Nashville, TN. Why You’ll Love This Role Your compassion, smile, and warm conversation can make all the difference to our patients in recovery. As the Financial Counselor, your work will have a daily impact on patient care by ensuring smooth billing and support for our clinics. About CleanSlate Centers CleanSlate is a nationwide medical group providing treatment for the opioid and alcohol addiction crisis. We offer high‑quality medication‑assisted treatment, psychosocial support, and individualized mental health services. With more than 100,000 patients treated across 75 centers, we are committed to improving the quality of life for those in recovery. About the Team Under the direction of the Senior Billing Manager and Billing Supervisor, the Financial Counselor maintains and manages multiple internal processes involving the billing department’s cash flow. Responsibilities Review submitted claim denials and rejections for accuracy and payer‑specific guidelines. Correct claim rejections, denials, and file appeals based on internal and external guidelines. Respond to billing questions via email, phone, or mailed correspondence. Utilize internal resources to resolve claim issues and address zero‑pay EOBs. Handle patient billing, including payment plans, printing/mailing bills, and phone calls. Identify and provide solutions for payer trends and oversee billing accounts receivables, denial trends, payment posting, eligibility, and refund processes. Maintain attendance and punctuality; perform other tasks or projects as assigned. Qualifications Experience in medical and patient billing and healthcare insurance company processes. Knowledge of healthcare revenue cycle process. Understanding of federal and state privacy laws related to patient billing. Extensive knowledge of Microsoft Office, especially advanced Excel. Subject to a background check and pre‑employment drug screening; all qualified applicants considered. Benefit Package Generous PTO package plus holidays for full and part‑time positions. 401(k) and Roth with company match. Affordable medical plans for employees working a minimum of 30 hours per week. Dental and vision plans for employees working a minimum of 20 hours per week. Flexible Spending Accounts for healthcare and dependent care expenses. Employer contribution to HSA. Employer Assistance Program with company‑paid visit allotment. Company‑paid life, AD&D, short and long‑term disability, including part‑time employees. We are an Equal Opportunity Employer. #J-18808-Ljbffr Cleanslate Centers