Clinical Support Specialist

Clinical Support Specialist

We are seeking a highly motivated and results-driven Clinical Support Specialist to join our sales team. The candidate will provide clinical and technical support to DIXI medical's Stereoelectroencephalography (SEEG) customers. Daily duties to include, but not limited to providing clinical/technical support and in-service training for current and new DIXI medical customers via email, phone and/or on-site. This position will provide backup to other DIXI medical employees as necessary.

Skills Required

Demonstrates the ability to provide and assure the carrying out of the established clinical/technical support procedures for using DIXI medical products. Provide clinical/technical support, in-servicing, education and demonstration in the use of DIXI medical products to appropriate customer departments as well as training new staff at DIXI medical. Provide clinical/technical support during patient cases, as needed, to hospitals using DIXI medical products in the OR and/or EMU. Create work flow and quick guides for use of DIXI medical products. Attend local and national trade shows and conferences as requested. Obtain necessary hospital vendor credentialing i.e. GHX/Vendormate, Secure/Reptrax, Symplr within 45 days of job acceptance. Manage time effectively, prioritize tasks, and work independently with minimal supervision. Communicate professionally and effectively (both verbal and written) with internal and external stakeholders. Ensure customer satisfaction by educating healthcare professionals, following up on product use, monitoring competitor activity, and maintaining confidentiality and compliance standards. The Sr. Clinical Support Specialist & Trainer maintains complete confidentiality of client and business office records.

Specific Knowledge / Experience

Bachelor's degree from four-year college or university; and 5+ years related experience and/or training; or equivalent combination of education and experience in an Epilepsy Monitoring Unit and Intraoperative Monitoring environment. Neurosurgical/Neurology sales and/or support experience in the Medical Device/Equipment/Hospital environment desired. Comfortable observing medical procedures in the operating room. Strong organizational and communication skills; emphasizing interactions with the medical community. Ability to present and speak effectively before groups of customers or employees within DIXI medical. Demonstration of excellent clinical/technical skills gained in a life or material science environment or similar scientific sales role. Capability to develop expertise in product application and practice management implications. High level of technical/clinical product knowledge and ability to manage multiple tasks. Proficient in MS Office Suite (Word, PowerPoint, Excel). Safely operate a motor vehicle. Maintain a valid driver's license, reliable vehicle and appropriate vehicle insurance coverage. Moderate travel required up to 75% via air or car travel. Ability to respond to common inquiries and resolve any customer conflicts.