Veterinary Client Service Representative

Veterinary Cancer Group of Los Angeles is hiring full‑time experienced Veterinary Client Service Representatives to join our amazing oncology team! The Client Care Specialist is the primary support to our front office. Veterinary Cancer Group in Los Angeles invests heavily in our employees' long‑term growth and happiness and strives to provide a positive work environment and work/life balance. At Veterinary Cancer Group in Los Angeles, we pride ourselves in providing the best benefits package in the industry which includes health, life, vision, dental, PTO, paid holidays, CE allowance, 401(k), paid parental leave, quarterly bonus program, impressive pet benefits, and much more! Ideal candidate: Experienced Veterinary Client Care Specialist – Provide the first impression of the hospital to clients and patients. The Client Care Specialist must be friendly, professional and courteous, and capable of handling many tasks at once with many interruptions. They must maintain the appearance of the business office. Work requires knowledge and desire to help animals and their owners. Our Ideal Candidate Experience Veterinary Client Care Specialist preferred Experience in Oncology is a plus Team player and willingness to cross train in all areas Positive attitude Job Overview According to the Veterinary Cancer Society, 1 in 4 dogs will develop cancer at some point. Many that are diagnosed with cancer survive to go on with their healthy, happy lives. With the help of the amazing staff at the Veterinary Cancer Group – one of the largest and most technologically sophisticated veterinary oncology groups – we are making this come true in our area. Our Client Care Specialist is an integral part of the hospital. The role involves a variety of tasks related to customer service and patient care within the veterinary practice, including scheduling appointments for existing clients and preparing new clients for consults, animal handling, record management, presenting financial options and estimates, accurately reviewing service charges and entering information into the client processing database, extensive client interaction, and preparing clients for their next appointment. Job Responsibilities Greet clients and patients in a friendly manner. Get weights on patients and update medical record. Escort and place patients in examine rooms. Notify the doctor of the patient’s arrival. Ensure new patient records are prepared for the following day and add a new patient history sheet if needed. Confirm appointments for the following day. Prepare drop‑off forms, estimates and client authorizations. Coordinate incoming calls and client callbacks. Set up and schedule all appointments for new patients and rechecks. Track no‑shows and cancelled appointments by making a note in the medical record. Gather new patient’s records by calling the referring veterinarian’s office. Enter new client and patient information into the computer. Enter all correspondence into the patient’s medical record. Keep existing client and patient information up to date. Perform light cleaning of the exam rooms and front lobby area. Check clients out by receiving and processing payment for services rendered; review and print invoices. Receive signed surgery/treatment consent forms and euthanasia forms. Monitor incoming faxes/emails and distribute appropriately. Attach laboratory results to the medical record and task to doctor for review. Perform other duties as assigned. Pay Range: $20.00–$25.00 hourly dependent upon experience. At Thrive Pet Healthcare, we celebrate and embrace the uniqueness and diversity of all of our team members, pet parents, and pets. We strive to create a diverse, equitable, and inclusive culture where all team members belong and feel empowered. #J-18808-Ljbffr