Patient Services & Sales Specialist

Job Description

Job Description

Description:

Position Type: Full-Time, Remote 

Hours: 35–40 hours per week 

Location: Florida Resident Required 

Schedule: Shifts scheduled between 8:00 a.m. and 8:00 p.m.; one weekend shift required 

Starting Pay: $16.00/hour   

Weekend Differential: Additional $1.00/hour 

Performance Incentive: Opportunity to earn a monthly performance-based bonus of up to $3,900

CannaMD is a premier medical cannabis clinic providing medical marijuana certification appointments with board-certified physicians for initial and renewal patients. 

Our mission is to provide quality care to patients through the evidence-based application of medical cannabis research. Centered around education, empathy, and exceptional customer service, CannaMD strives to provide an unparalleled patient experience and empower our patients in pursuing a better quality of life.

The Sales Liaison is a patient-facing telephone sales and service position responsible for helping prospective and existing patients understand CannaMD services, navigate the medical marijuana certification process, and schedule appointments.

This is a high-volume, performance-driven call center position involving both inbound and outbound telephone calls. Sales Liaisons are expected to meet established monthly performance and sales metrics while consistently delivering exceptional, concierge-level patient service.

Success in this position requires more than being a strong salesperson—and more than being a strong customer service representative. The ideal Sales Liaison must be able to do both.

Our Sales Liaisons are expected to listen carefully, understand each patient’s needs, establish trust, clearly communicate the value of our services, confidently address questions or concerns, and appropriately ask the patient to schedule an appointment.

Our goal is for patients to feel helped, supported, and valued—not simply “sold to”—while the Sales Liaison remains confident and intentional about moving qualified patients toward scheduling.

We are looking for individuals who understand that sales performance and exceptional patient care are not competing priorities. Both are fundamental expectations of the position.

We expect our Sales Liaisons to be:

Confident enough to sell.
Empathetic enough to listen.
Skilled enough to do both exceptionally well.

Although this is a competitive, performance-driven sales environment, CannaMD also values teamwork, collaboration, empathy, accountability, and professional development. We provide continued opportunities for training, recognition, certification, growth, and advancement.

If you are energized by helping people, comfortable being held accountable for measurable sales results, confident communicating by telephone, and committed to providing an exceptional patient experience, we look forward to getting to know you.

• Conduct high-volume inbound and outbound telephone conversations with prospective and existing patients.
• Educate patients about CannaMD services, pricing, appointment options, and applicable processes.
• Use active listening and effective questioning to identify patient needs and provide appropriate guidance.
• Clearly communicate the value of CannaMD services, professionally address objections, and confidently ask qualified patients to schedule an appointment.
• Utilize approved sales techniques, resources, promotions, and tools to support appointment conversion and revenue goals.
• Provide concierge-level patient service with empathy, patience, professionalism, and respect.
• Guide patients through the scheduling and certification process, including scheduling or rescheduling appointments and processing payments.
• Follow up with prospective and existing patients as assigned.
• Accurately document patient interactions while navigating CRM, EMR, scheduling, telephone, and other required systems.
• Protect patient confidentiality and comply with CannaMD HIPAA, privacy, and security requirements.
• Meet established individual and team sales, productivity, quality, and performance expectations.
• Participate in ongoing training and coaching and apply feedback to improve performance.

• Strong telephone presence and verbal communication skills.
• Strong active listening, questioning, and relationship-building skills.
• Confidence discussing pricing and services, handling objections, and asking for the appointment.
• Empathy, patience, professionalism, and the ability to navigate difficult conversations.
• Sales resilience and the ability to remain motivated following declined appointments or unsuccessful calls.
• Ability to multitask while speaking with patients, documenting information, and navigating multiple computer systems.
• Strong reliability, accountability, organization, and attention to detail.
• Typing speed of at least 40 WPM with appropriate accuracy.
• Comfort using web browsers, Google Workspace, email, chat, video conferencing, and similar technology.
• Coachability and willingness to receive and apply ongoing performance feedback.

• Sales experience is preferred; at least one year is strongly preferred.
• Telephone sales, call-center, healthcare, scheduling, or high-volume customer-service experience is preferred.
• Remote-work experience is preferred.
• Must be available for shifts scheduled between 8:00 a.m. and 8:00 p.m. and one weekend shift.

This is a 100% work-from-home position. Candidates must:

• Reside in the state of Florida.
• Maintain a quiet, professional, and private workspace free from ongoing distractions, interruptions, and background noise and appropriate for confidential patient conversations.
• Have reliable internet with a minimum speed of 100 Mbps download and 10 Mbps upload.
• Have a computer with at least 8 GB of RAM, a functional webcam, and a reliable headset.
• Be consistently available and responsive throughout scheduled working hours and able to independently manage responsibilities in a remote environment.

Starting Pay: $16.00 per hour
Weekend Differential: Additional $1.00 per hour for eligible weekend shifts
Performance Incentive: Opportunity to earn monthly performance-based bonuses of up to $3,900, subject to applicable program requirements and performance criteria.

Eligible full-time employees may receive:

• Health Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Paid Time Off
• Bereavement Pay
• Company-Sponsored Holidays
• HIPAA Certification
• Complimentary CannaMD appointment for employees who meet applicable Florida requirements