Delivery Team Associate

JOB SUMMARY

The Equipment Delivery Technician is responsible for the safe, timely, and professional delivery, setup, and retrieval of durable medical equipment (DME) to and from customer locations, including healthcare facilities. This role ensures all equipment is clean, functional, and properly documented while delivering excellent customer service. The Equipment Delivery Technician represents MasVida Healthcare Solutions in the field and plays a key part in upholding our commitment to quality, safety, and responsiveness.

JOB DUTIES & RESPONSIBILITIES


Load, transport, and deliver DME and oxygen-related equipment to healthcare providers and patients


Set up, test, and ensure proper operation of delivered equipment; provide basic instruction to facility staff


Retrieve equipment from customer locations; inspect and document condition


Follow company protocols for infection control, equipment cleaning, and PPE use


Accurately complete delivery and pickup documentation, including proof of delivery, condition reports, and work orders


Ensure vehicles are stocked with necessary supplies and maintained in safe operating condition


Maintain timely communication with dispatch and branch teams regarding schedule or delivery issues


Report damaged or missing equipment and customer feedback to Branch Operations Manager or Area Director


Comply with DOT, FDA, and HIPAA regulations related to the transport and handling of medical devices


Assist with warehouse duties such as staging, loading, and cleaning equipment when needed


Demonstrate professionalism and empathy in all customer interactions

QUALIFICATIONS & KEY COMPETENCIES


1+ year of experience in delivery driving, logistics, or DME preferred


Valid drivers license with a clean driving record required

Ability to safely lift, load, and maneuver equipment up to 75 lbs


Strong attention to detail and commitment to safety and compliance


Comfortable with handheld devices and basic route tracking technology


Dependable, self-motivated, and customer-focused


High school diploma or equivalent required


Must be able to pass a background check, DOT Physical, and a drug screen


Willingness to work flexible shifts and participate in on-call rotation as needed

MasVida Health Care Solutions is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other characteristic protected by applicable law. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills.


This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.

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