Senior Account Manager- Commercial Insurance

**Job Description:****Title: Senior Account Manager - Commercial Lines** **Work Mode:**Remote Eastern and Central Times Zones Only**| Location/Supporting:**Longwood, FL**| Book Focus:**General Book *Please note: If this position is posted as either fully remote and/or hybrid, in accordance with company policy, individuals residing within a 50-mile radius of a branch location may be required to work onsite in a hybrid capacity as there may be occasions when on-site presence is necessary to meet specific business needs. Additionally, our remote work policy includes having a dedicated, distraction-free workspace. Remote work is not a substitute for childcare, elder care, or other personal responsibilities during working hours. To view our branch locations, please visit: ioausa.com/locations***About the Role:** Manage an assigned book of business, ensuring account retention and supporting new business. Coordinate day-to-day administrative and customer service activities, resolving complex issues, and ensuring no errors or omissions. Serve as a subject matter expert for the account management team.**Key Responsibilities:*** **Technical Competence:** Maintain a high degree of technical competence and industry expertise.* **Team Leadership:** Direct daily activities and workflow of the account management team.* **Customer Service:** Handle customer service requests, policy administration, billing, claims, and coverage analysis.* **Policy Management:** Manage policy expirations and renewals.* **Renewal Process:** Conduct client research, prepare submissions, negotiate coverages, and present proposals.* **Accounts Receivable:** Monitor reports and take action on delinquent accounts, collecting outstanding balances.* **System Maintenance:** Maintain agency management systems and carrier/vendor platforms, ensuring data accuracy and completeness.* **Activity Monitoring:** Monitor and maintain activity/suspense to ensure timely completion.* **Activity Monitoring:** Monitor and maintain activity/suspense to ensure timely completion.* **Communication:** Maintain frequent, transparent communication with the account team regarding workload status and any issues.* **Service Excellence:** Deliver excellent service, proactively anticipate needs, and respond quickly to service requests.* **Policy Compliance:** Stay updated on company policies and procedures.* **Continuous Improvement:** Seek and adopt best practices to improve individual and team performance.* **Champion IOA Values:** Demonstrate integrity and leadership.**Ideal Candidate Qualifications:*** 5+ years of account management experience, or 7+ years in the insurance industry* Thorough knowledge of insurance brokerage and client needs* Required active licensing; professional designation (CIC or equivalent) preferred* Strong analytical, problem-solving, and decision-making skills* Exceptional customer service, communication, multitasking, and organizational skills* Proficiency in MS Office (Outlook, Word, Excel)* High School Diploma (or equivalent)**What We Offer:*** Competitive salaries and bonus potential* Company-paid health insurance* Paid holidays, vacations, and sick time* 401K with employer match* Professional growth and career progression opportunities* Respectful culture and work/family life balance* Community service commitment* Supportive teammates and a rewarding work environment**What to Expect (Application Process):*** 30-Minute Phone Screen, Online Assessments, and Interview(s)**Salary Range***The expected pay range for this position is 90-110K annually, depending on experience, relevant skills, and geographic location.*Insurance Office of America is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. #J-18808-Ljbffr Insurance Office of America