Personal Banker Associate I

We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank. General Function Selected candidates are intended to become a Retail Personal Banker I after completing a 4–8 week onboarding and education program that includes rotations in operations and Sales & Service. A certification at the conclusion of the program will demonstrate the skills needed to perform in this role. The Personal Banker I is a Financial Center position that uses the consultative sales process to proactively identify and meet the financial needs of customers or prospects. Focus includes acquiring new households and deepening existing customer relationships through lobby leadership, aisle time, and tele-consulting. The role also processes teller transactions and works as a member of the platform staff while maintaining risk accountability. Essential Duties and Responsibilities Use the consultative sales process and Financial Needs Assessment to build a thorough customer profile and identify current and future financial needs. Maintain in‑depth knowledge of Retail consumer and small business products and recommend appropriate solutions. Utilize CAMP and other approved marketing tools to proactively reach out to customers and set appointments for periodic financial reviews. Cross‑sell to the existing customer base and engage in outside sales activities such as Membership Advantage presentations, business sales calls, and community financial literacy events. Establish close working relationships with assigned Business Partners (Mortgage, Small Business, Commercial, and Investment) and refer customers when appropriate. Consistently meet or exceed customer experience and individual/team production goals and enhance year‑over‑year revenue growth measured by the Financial Center P&L. Provide guidance to CSRs on the sales and referral process. Promote customer satisfaction with a friendly, helpful demeanor and professionalism. Answer customer questions confidently and own customer issues. Maintain confidentiality of all business information. Follow the Bancorp Code of Business Conduct and Ethics and other related policies. Adhere to established policies and procedures while opening/servicing the full range of Retail products. Participate in the consumer loan and bankcard process, owning sourced loans from application through closing. Participate in the opening/closing process of the Financial Center or Bank Mart as directed. Stay up to date on Retail procedures to mitigate fraud and risk. Supervisory Responsibilities None. Minimum Knowledge, Skills, and Abilities Required College degree or relevant work experience providing transferable skills, or a combination of education and experience. Experience in the financial industry preferred. Demonstrated ability to develop comfort with sales activities designed to acquire new customers and cross‑sell to existing customers. Proficiency in advanced math functions for analyzing credit and financial information. Professional appearance and verbal/written communication in representing Fifth Third Bank. Working knowledge of Retail policies and procedures to exercise good judgment. Requires S.A.F.E. Act registration via the Nationwide Mortgage Licensing System (NMLS) at the time of employment. Working Conditions Normal office environment. Extended viewing of computer screens. Training may require travel within the affiliate and scheduling flexibility. Travel outside the affiliate for classroom training sessions may be required. Benefits and Compensation Personal Banker Associate I: The base salary reflects the pay grade range across the U.S. Individual salaries vary based on role, skill set, experience, education, and location. Comprehensive benefits support physical, financial, emotional, and social well‑being. LOCATION – Riverview, Michigan 48193 Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status. #J-18808-Ljbffr Fifth Third Bank