Inside Sales Rep-Hourly + Commission-Can live anywhere in U.S.

Position Summary Aetna, CVS Health is looking for top talent! The Telesales Representative is directly responsible for building a book of business via acquisition of new members using state‑of‑art lead generation platform supported by real‑time analytics. Upon acquisition the Telesales Representative will own the member relationship throughout the year and will be the primary contact for member inquiries, including but not limited to, any questions related to plan benefits, product, and services offerings, as well as resolving any issues with respect to the utilization of the product. The position will be a part of a high performing team with strong emphasis on personal and professional development and career growth. Job Responsibilities Acquisition of new members via inbound and outbound calls Assessing customer needs for products and services using insightful, probing questions, and demonstrating superior listening skills Servicing of existing members and inquiries related to utilization of their product, benefits, etc. Cross selling ancillary products as well as any other applicable products to existing members Retention of existing members Maintaining knowledge levels with respect to CMS and state regulations Ability to multitask, and effectively use computer while interacting with prospects and members via phone Ensuring that the relevant information is captured in Customer Relationship Management system (CRM) Accountabilities Meeting sales goals, conversion rates, and cross sell rates for acquisition of new members as outlined in the annual performance plan. Contacting prospective members within the time limit outlined in the annual performance plan. Achieving the member retention rate as outlined in the annual performance plan. Highest levels of member satisfaction as measured by various member surveys and member retention rate. Expert level understanding of products, services, and processes offered by the company. Ability to pass on an annual basis: American Health Insurance Plans (AHIP) Continued Education (CE’s) Product Certification Required Security and Compliance Client/Carrier Certifications Any required CMS Certifications Required Qualifications 4-year college degree or 1 to 2 years’ experience of selling multiple Medicare products (i.e., Medicare Advantage, Medicare Supplement) Preferred Qualifications Life & Health insurance license is not required to be employed. It is required to obtain the license within 2 attempts and or 60 days from the employment start date Active use of computer for carrying out daily job activities Ability to multi-task while talking on the phone Excellent communication and listening skills Self-starter with positive attitude and ability to control emotions when dealing with unhappy customers (i.e. “Customer is always right” attitude) Adaptable to high pressure, achievement-oriented environment Drive to build, manage, and grow a book of business and become successful entrepreneur High level of computer proficiency including, but not limited to, Microsoft Office package Ability to quickly perform basic mathematical operations without use of calculator Education 4-year college degree or 1 to 2 years’ experience of selling multiple Medicare products (i.e., Medicare Advantage, Medicare Supplement) Anticipated Weekly Hours 40 Time Type Full time Pay Range $15.00 - $24.23 per hour (base hourly rate or base annual full-time salary). The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. Benefits We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families. This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility. EEO and Accessibility Statement Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws. #J-18808-Ljbffr CVS Health