Field Technical Service Technician Electronic Security & Low Voltage

Field Technical Service Technician Electronic Security & Low Voltage

Our client is a well-established technology integration and managed services organization specializing in enterprise security and connected infrastructure solutions. Their team is focused on delivering reliable service, technical excellence, and long-term client partnerships.

As a Field Services Technician, you'll play a key role in supporting customers through a blend of hands-on technical work and client interaction. This position combines field service, troubleshooting, project support, and ongoing maintenance responsibilities.

Location: Greater Los Angeles area (or surrounding) Hybrid field/office role Approximately 3 days in the field and 2 days in office

Job Description

Responsibilities

Customer Support Deliver timely and professional support through service requests and ticket management. Troubleshoot and resolve technical issues remotely and onsite, including hardware-related concerns.

Technical Services Provide onsite support for customer environments including servers, workstations, networking equipment, and integrated systems. Utilize ticketing platforms to document, track, and close service requests. Maintain accurate documentation and ensure service expectations are met.

Service & Maintenance Perform preventative maintenance and recurring service activities. Routine system checks and equipment maintenance Execute break-fix support including: Camera replacements Access control components (readers, locks, intercoms, gates) Low-voltage and structured cabling troubleshooting Follow established operational procedures and service workflows.

Project Support Assist with project execution onsite and remotely. Equipment staging and preparation Basic system setup, labeling, and organization Review project documentation and scope requirements. Interpret construction drawings and installation plans. Coordinate with subcontractors, contractors, and vendors to support successful delivery. Serve as a point of contact for installation coordination and field communication. Conduct routine site visits and identify scope changes as needed. Support projects across commercial and premium residential environments.

Communication & Operations Provide consistent communication and updates to customers. Escalate and resolve complex issues while minimizing operational risk. Contribute to root cause analysis and process improvements. Submit required reporting and administrative documentation.

Team Collaboration Participate in on-call rotation as required. Collaborate across technical and operational teams. Identify opportunities for process improvement and operational efficiency. Support additional initiatives as business needs evolve.

Professional Development Stay current with emerging technologies, certifications, and industry best practices.

Qualifications

5+ years of experience in security systems, low voltage, field service, or related environments. 2+ years of client-facing experience supporting technical projects or managed services. Strong ability to adapt to evolving technologies. Flexibility for occasional after-hours or weekend support. Valid driver's license and reliable transportation.

Core Competencies Strong communication and interpersonal skills. Customer-first mindset. Analytical problem-solving ability. Attention to detail and follow-through. Professionalism and discretion with customer information. Ownership mentality and collaborative approach.

Preferred Technical Exposure IP video surveillance and video management platforms. Access control systems implementation and support. Experience with ticketing, monitoring, or service management tools.

Preferred Background Experience with security integration, low voltage, AV, managed services, or related technical service industries.

Preferred Certifications Relevant industry certifications in video, access control, networking, or related technologies.

PHYSICAL REQUIREMENTS Ability to lift up to 50 lbs occasionally. Comfortable working onsite, driving between locations, and using computers for extended periods. Ability to work on ladders and active construction environments. Manual dexterity and visual ability to install and troubleshoot technical systems.

Additional Information

COMPENSATION & BENEFITS Competitive compensation package Performance-based incentives Medical, dental, and vision offerings Retirement program Vehicle or mileage reimbursement options Ongoing training and growth opportunities Collaborative team environment