Customer Service Representative II Bilingual English/Spanish

Job Description

Job Description

Job Title: Customer Service Representative II (Bilingual – English/Spanish)

Company: Norbeck Technologies, Inc.

Work Location: Pueblo Distribution Center, 31451 United Avenue, Pueblo, CO 81001 (On-site) 

Job Type: Full-Time

Shift: Monday – Friday, 6:30 AM – 3:00 PM 

Security Clearance: Public Trust / Background Check required 

About the Role

Norbeck Technologies is seeking a bilingual Customer Service Representative II to support federal distribution and fulfillment operations at the U.S. Government Publishing Office (GPO) Pueblo Distribution Center in Pueblo, CO. You will serve as a primary contact providing professional customer support to English and Spanish-speaking callers and correspondents. 

Key Responsibilities

• Deliver professional customer support via phone, email, and written correspondence. 
• Answer inbound inquiries, clarify customer needs, research issues, and resolve complaints. 
• Perform accurate data entry, mail processing, reporting, and database updates. 
• Import order files and assist with website content updates as directed. 
• Troubleshoot complex matters and escalate to supervisory staff when necessary. 

Qualifications & Requirements

• Language: Fluent in spoken and written English and Spanish (Required). 
• Experience: Minimum 1 year of customer service or call center experience. 
• Education: High School Diploma or GED equivalent. 
• Technical Skills: Strong proficiency in Microsoft Office, with emphasis on Excel. 
• Must pass a federal background check/investigation and drug screening.