Culinary Services Manager

About Hospitality Health ER

Hospitality Health ER is a freestanding ER in Longview & Tyler, TX that provides personal attention to all patients with first-class care. We pride ourselves on providing exceptional hospitality and customer service to everyone that enters our facility, going above and beyond the call of duty. We encourage a strong team environment, where our staff will step up to the plate during the busiest of times and lend a hand in whatever direction is needed.

If you are looking to make a change in your career and be part of an exciting team, with endless possibilities for career growth, apply today! We are looking to fill positions immediately!

Overview

A freestanding ER in Longview & Tyler, TX is seeking a Culinary Service Manager to join their team. The Culinary Services Manager will lead the delivery of exceptional culinary services, ensuring patients receive high-quality meals and compassionate service while maintaining their comfort, dignity, and overall satisfaction.

About the Role

We are looking for an experienced and passionate Culinary Services Manager to lead the day-to-day operations of our culinary services department. This role is responsible for overseeing food preparation and service, managing kitchen staff, maintaining food safety and sanitation standards, and ensuring a positive dining experience for patients, physicians, employees, and guests.

The ideal candidate is a hands-on leader who thrives in a fast-paced healthcare environment, takes pride in quality and cleanliness, and knows how to build and support a strong team.

What you'll do

•  Oversee the daily operations of the Culinary Services Department and ensure food is prepared and served safely, accurately, and on time.
•  Maintain a patient-centered approach while providing excellent service to patients, visitors, physicians, and staff.
•  Plan menus, production needs, food orders, inventory, and purchasing to ensure appropriate supplies and resources are available.
•  Supervise, schedule, train, coach, and evaluate culinary team members.
•  Participate in interviewing, hiring, onboarding, and employee performance management.
•  Ensure compliance with all applicable health, sanitation, food safety, infection control, and regulatory requirements.
•  Maintain department cleanliness and ensure kitchen equipment is properly maintained and functioning.
•  Coordinate culinary services for meetings, special events, and other on- and off-site functions.
•  Monitor staffing, payroll, timekeeping corrections, time-off requests, and other employee-related needs in partnership with Human Resources.
•  Complete required departmental reports and documentation accurately and on time.
•  Organize workflow and delegate responsibilities to ensure efficient department operations.
•  Communicate procedural changes and ensure team members receive appropriate training.
•  Promote a positive, professional, and collaborative work environment.
•  Support department goals and assist with other duties as assigned.

What we're looking for

•  Strong leadership, communication, and customer service skills.
•  Experience managing or supervising food service or culinary operations; Restaurant/Country Club/Hotel experience preferred.
•  Ability to work effectively in a fast-paced, high-volume environment.
•  Strong organizational skills with the ability to prioritize, delegate, and meet deadlines.
•  Ability to work independently while also being an effective team leader.
•  Strong attention to detail and sound judgment.
•  Working knowledge of Microsoft Office, including Word and Excel.
•  Ability to communicate professionally with patients, physicians, employees, visitors, and leadership.
•  Current, unrestricted driver's license.
•  Ability to maintain confidentiality and comply with HIPAA and patient privacy requirements.
•  Ability to work a flexible schedule and provide coverage when needed.

Education and Experience

•  Associate degree and/or progressive experience in the culinary or food service industry preferred.
•  Bachelor's degree in Food Service Management, Food Services Technology, or a related field preferred.
•  2 years of relevant experience preferred, particularly in a hospital or healthcare setting.
•  ServSafe certification required/preferred based on facility requirements.
•  Previous Restaurant/Country Club/Hotel food experience preferred. 

Physical Requirements

•  This is an active, hands-on position requiring the ability to:
•  Stand and walk for extended periods.
•  Bend, stoop, push, pull, climb, and reach as needed.
•  Use kitchen equipment safely and efficiently.
•  Occasionally lift or move items weighing 50+ pounds.
•  Work in a fast-paced environment and respond appropriately to unexpected situations.
•  Work flexible or irregular hours as required by department operations.

Work Environment

• The Culinary Services Manager works in a healthcare and commercial kitchen environment and may be exposed to:
•  Heat, cold, noise, fumes, odors, and poor ventilation.
•  Moving mechanical equipment and kitchen hazards.
•  Cleaning and hazardous chemicals.
•  Potential exposure to communicable diseases.
•  Indoor and outdoor conditions, including inclement weather when applicable.

What We Offer

At HHER, we believe culture matters. We work hard, support one another, celebrate wins together, and strive to create an environment where people genuinely enjoy coming to work.

•  Comprehensive medical coverage with 100% of employee premiums paid by the company
•  $0 deductible healthcare plan with access to $0 out-of-pocket costs for eligible care and prescriptions through our benefit structure
•  401(k) with company match
•  Annual bonus opportunities
•  Paid time off
•  A supportive, team-oriented culture that values creativity, initiative, and genuine human connection
•  Employee celebrations, themed events, and a hospitality-driven environment that prioritizes both patient and employee experience
•  Leadership that encourages growth, autonomy, and thoughtful decision-making
•  The opportunity to help shape and elevate one of the most unique patient experience cultures in emergency healthcare.

Job description statements are intended to describe the general nature and level of work being performed by employees assigned to this job title. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required. Hospitality Health ER is an equal opportunity employer inclusive of female, minority, disability and veterans, (M/F/D/V). Hiring, promotion, transfer, compensation, benefits, discipline, termination and all other employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, age, disability, national origin, citizenship/immigration status, veteran status or any other protected status and the success of your team.