Branch Manager

Branch Manager — Home Care Agency

BrightStar Care of Columbus, OH

Full-Time, Salaried | $65,000 – $85,000/year | In-Person | Monday–Friday | Columbus, Ohio

About the Role

BrightStar Care of Columbus is seeking an experienced Branch Manager to lead day-to-day operations of our home care agency. This is a hands-on leadership role overseeing all programs and service lines in our office — including private duty home care, Medicaid waiver services, county levy-funded programs, and pediatric/behavioral health coordination.

The ideal candidate brings deep, working knowledge of Ohio's home and community-based services landscape and has managed programs funded through county levies, Ohio Medicaid, and the Ohio Department of Developmental Disabilities (DODD).

What You'll Do

- Oversee all branch operations: scheduling, staffing, client intake, quality assurance, compliance, and P&L performance

- Manage service delivery and billing across multiple funding sources, including county levy programs, Medicaid waivers, DODD waivers, and private pay

- Serve as the agency's primary point of contact for Franklin County Senior Options and SourcePoint (Delaware County) levy programs, including provider requirements, referrals, authorizations, and reporting

- Maintain compliance with Ohio DODD provider certification requirements, including documentation, training, and Major Unusual Incident (MUI) reporting

- Administer participation in Ohio Medicaid HCBS waiver programs (e.g., PASSPORT, Ohio Home Care Waiver, MyCare Ohio), ensuring service plans, authorizations, and billing meet program rules

- Coordinate services for youth enrolled in OhioRISE, working with care management entities (CMEs) and managed care partners on care plans and authorizations

- Recruit, hire, train, and supervise office staff and field caregivers (RNs, LPNs, STNAs/HHAs, DSPs)

- Build referral relationships with area agencies on aging, county boards of developmental disabilities, hospitals, discharge planners, and community organizations

- Ensure survey readiness for state licensure, accreditation, and payer audits

- Monitor KPIs including census growth, caregiver retention, authorization utilization, and gross margin by program

What You'll Bring

Required

- 3+ years of management experience in home care, home health, or a related HCBS setting

- Strong working knowledge of Ohio's home care funding landscape, including:

 - County senior services levy programs — Franklin County Senior Options and SourcePoint (Delaware County) strongly preferred

 - Ohio DODD waiver programs and provider compliance requirements

 - Ohio Medicaid HCBS waivers (PASSPORT, Ohio Home Care Waiver, MyCare Ohio)

 - OhioRISE and coordination with care management entities

- Experience managing multi-payer billing, authorizations, and documentation requirements

- Proven ability to recruit, retain, and lead caregiving staff

- Strong organizational, communication, and problem-solving skills

- Valid driver's license and reliable transportation

Preferred

- Bachelor's degree in healthcare administration, business, nursing, social work, or related field

- RN or LPN licensure (a plus, not required)

- Experience with home care scheduling/EMR platforms (e.g., AlayaCare, WellSky, ABS)

- Existing relationships with COAAA, Franklin County Office on Aging, SourcePoint, and county boards of DD

Schedule & Compensation

- Salary: $65,000 – $85,000 per year, commensurate with experience — candidates with established knowledge of Senior Options, SourcePoint, DODD, Medicaid HCBS, and OhioRISE will be at the higher end of the range

- Performance-based bonus opportunity

- Full-time, salaried position

- Monday through Friday, in-person at our Columbus office

- Full benefits package, including paid time off (PTO)

Why BrightStar Care

- Nationally recognized, Joint Commission–accredited home care brand

- Locally owned office with direct access to ownership and real decision-making authority

- Opportunity to grow a multi-program branch across senior care, DODD, Medicaid, and pediatric services