Computer Support Specialist (Level 3)

G2IT is seeking an experienced Computer Support Specialist (Level 3) to provide technical support, troubleshooting, and maintenance for enterprise IT environments. The ideal candidate will have strong experience supporting Windows, Linux, and UNIX-based infrastructure, ServiceNow ITSM, and enterprise desktop support tools. Key Responsibilities Provide technical support and troubleshooting for Windows, Linux, and UNIX-based environments. Maintain and support Windows Server, Exchange, and Solaris infrastructure. Troubleshoot hardware, software, network, and end-user technical issues. Utilize ServiceNow ITSM & CSM to manage incidents, service requests, and technical support activities. Remotely access user desktops using approved enterprise tools to diagnose issues, verify symptoms, isolate faults, and resolve commonly reported problems. Utilize SCCM and other enterprise tools to support systems and end users. Support the ONI Enterprise Sustainment Readiness Management System (SRMS). Create and maintain technical documentation, troubleshooting procedures, and support records. Produce reports, charts, spreadsheets, database information, and dashboard data on scheduled and ad hoc bases. Deliver excellent customer service while communicating technical information clearly to users and stakeholders. Required Qualifications Must hold an active Top Secret (TS) security clearance and be eligible for TS/SCI access. 5+ years of experience maintaining and repairing Windows, Linux, and UNIX-based IT infrastructure, including Windows Server, Exchange, and Solaris. 3+ years of experience with ServiceNow or an equivalent IT service management/request system. Strong IT troubleshooting skills with the ability to diagnose and resolve hardware, software, and system-related issues. Experience using enterprise tools to remotely access and troubleshoot end-user desktops. Familiarity with ServiceNow ITSM & CSM and enterprise sustainment/support systems. Familiarity with System Center Configuration Manager (SCCM). Proficiency with Microsoft Word, Excel, PowerPoint, Project, and SharePoint. Ability to produce reports, charts, spreadsheets, database information, and dashboard data. Strong technical documentation skills. Excellent customer service, problem-solving, written communication, and verbal communication skills. Must hold at least one of the following certifications: CompTIA Network+ CompTIA A+ CompTIA Security+ BICSI ITS Installer 2 (Fiber Optic), obtained within 6 months

CISSP

CASP or equivalent Education High school diploma or GED required. Associate degree (2+ years) from an accredited college or university is preferred. Voluntary Self-Identification For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file. As set forth in G2IT’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law. If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows: A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability. A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service. An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense. An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985. Voluntary Self-Identification of Disability Form CC-305 Page 1 of 1 OMB Control Number 1250-0005 Expires 07/31/2029 Why are you being asked to complete this form? We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years. Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at . How do you know if you have a disability? A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to: Alcohol or other substance use disorder (not currently using drugs illegally) Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS Blind or low vision Cancer (past or present) Cardiovascular or heart disease Celiac disease Cerebral palsy Deaf or serious difficulty hearing Diabetes Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders Epilepsy or other seizure disorder Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome Intellectual or developmental disability Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD Missing limbs or partially missing limbs Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS) Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities Partial or complete paralysis (any cause) Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema Short stature (dwarfism) Traumatic brain injury #J-18808-Ljbffr G2IT