Fleet Dispatcher

Job Description

Job Description

Fleet DispatcherHelp Keep Houston Moving with Reliable Transportation Services

zTrip – Houston, TX

zTrip, the nation's largest taxi transportation provider, is growing and looking for a dependable, organized, and customer-focused Fleet Dispatcher to join our Houston team. In this vital role, you'll coordinate daily transportation operations, support drivers in the field, and help ensure passengers receive safe, timely, and dependable service.

If you excel at multitasking, communicating effectively, and solving challenges in a fast-paced environment, this is a great opportunity to build a rewarding career with an industry leader.

• Comprehensive Benefits Package – Medical, Dental, Vision, and Life Insurance
• Paid Time Off (PTO) and Holiday Pay
• 401(k) with Company Match
• Stable Monday–Friday Schedule
• Opportunities for Career Growth and Advancement
• Supportive and Team-Oriented Work Environment

Schedule: Monday–Friday, 8:00 AM – 5:00 PM

• Coordinate daily transportation assignments to maximize efficiency and service reliability
• Monitor driver activity and fleet performance in real time
• Adjust routes and schedules as needed to accommodate operational demands
• Communicate trip details, route changes, and service updates to drivers
• Ensure timely passenger pickups and effective trip management

• Serve as a primary point of communication between drivers, customers, and operations teams
• Provide drivers with route assistance, schedule updates, and operational support
• Address customer inquiries and transportation concerns professionally and efficiently
• Resolve service issues quickly while maintaining a positive customer experience

• Maintain accurate dispatch records and operational documentation
• Track transportation activity and assist with daily reporting requirements
• Monitor service performance and identify opportunities to improve efficiency
• Collaborate with management and team members to support operational goals

• High School Diploma or GED required
• Two or more years of customer service, dispatch, call center, logistics, or transportation experience preferred
• Strong communication, organizational, and problem-solving skills
• Ability to manage multiple priorities in a fast-paced environment
• Detail-oriented with strong accuracy and follow-through
• Proficiency with Microsoft Office, including Outlook, Word, and Excel
• Experience with dispatching, scheduling, fleet management, or transportation operations is a plus

• Be part of the largest taxi transportation network in the nation
• Play a key role in delivering safe, reliable transportation services
• Join a company committed to innovation, service excellence, and community impact
• Work alongside a collaborative team dedicated to operational success
• Build a long-term career with advancement opportunities in the transportation industry

If you're ready to put your communication, coordination, and problem-solving skills to work in a fast-paced transportation environment, apply today for the Fleet Dispatcher position with zTrip in Houston. Help us deliver exceptional service and keep our communities moving every day.