Part-Time Care Coordinator

Job Description

Job Description

Description

InterCare is searching for a part-time Care Coordinator to join our team at our Eau Claire location. At InterCare, you will find a rewarding and challenging work environment and competitive compensation with pay starting at $19.00/hr  and a benefits package. 

Work Schedule

Monday, Wednesday, Friday - 8:00 am - 4:30 pm with occasional late patient activity. Days and work schedule may vary due to business need. NO WEEKENDS! NO MAJOR HOLIDAYS!

Primary Accountability

Responsible for assisting patients and their families in the activities of population health management including care coordination, navigation, access to community services, and other resources. The Community Health Worker works in collaboration with the Care Manager to assist in transitions of care, gap closure, care coordination, social determinants of health, motivational interviewing, and referral concerns.

Description of Primary Duties & Responsibilities

1. Responsible for collaborating with the care managers to provide care to patients presenting with a variety of needs.

1. Identifies social determinant needs of health of assigned care-managed patients: food resources, transportation issues, health literacy, access to care, housing concerns.
2. Conducts transitions of care with patients under the proper guidance of the care manager or other designated staff.
3. Appropriately provides referrals for services to community agencies.
4. Provides patient advocacy, acts as a supportive liaison between the patient/family and community service agencies (e.g., schools, Department of Human Services, hospitals, and support groups).
5. Provides care coordination through ongoing follow up, basic motivational interviewing and goal setting with patients and families.
6. Provides health education regarding disease prevention, nutrition and activity, and monitors PCP follow-up. 

1. Responsible for participating as an active member of an integrated care team to help ensure patients receive comprehensive and coordinated care.

1. Consistently communicates clear, relevant and timely patient information and progress to care manager and provider care team for the evaluation of patient/family status. 
2. Aides in the reduction of stigma and other barriers to health care by providing culturally and linguistically humble care, and reliable information to both community members and health care providers.
3. Assists patients with setting personal goals and attends patient appointments as needed.
4. Conducts consistent follow-up with patients via phone calls, in addition, may occasionally conduct home visits and visits to other settings where patients may be located. 
5. Assists the care managers to ensure patients understand their care plans and instructions.
6. Provides patient coaching with the goal of effective management of the patient’s chronic health conditions and self-care.
7. Assists care management patients with plan enrollments as needed. 

Description of Primary Attributes

General Development

1. Maintains BCLS certification.
2. Ability and willingness to provide emotional support, encouragement and motivation to patients.
3. Ability to work effectively with a wide variety of people and maintain positive working relationships with site staff, clients, providers, clinical support staff, agency representatives and management. 
4. Possesses skills in motivation, self-direction, and punctuality. 
5. Ability to work well as part of a team and keep team members updated on current project developments.
6. Ability to continuously expand knowledge and understanding of community resources, services and programs provided; human relations and procedures used in dealing with the public as part of a service or program.  

Professional and Technical Knowledge

1. Possesses a high school diploma or equivalent. Health care experience preferred.
2. Successful completion of 126 hours of the Community Health Worker Michigan-specific training. 4 hours of MI Bridges Medicaid enrollment training certification, and completion of the Certified Application Counselor (CAC) curriculum. 

Technical Skills

1. Basic to intermediate level skills in Microsoft Office Suite.
2. Ability to present educational information to patients one-on-one or in group settings.
3. Ability to create letters, forms, documents and presentations.
4. Knowledge of medical terminology preferred.

Communication Skills

1. Possesses a professional level of written and verbal communication skills.
2. Ability to communicate complex concept in a clear effective manner.
3. Possesses excellent cross cultural communication skills and the ability to communicate to staff members at all levels.
4. Bilingual proficiency in English and Spanish is highly desirable but not required.

Physical Demands

Job duties are performed in the typical office environment of the organization, which requires ordinary ambulatory skills sufficient to visit other locations. The environmental factors and/or physical requirements of this position include the following: 

1. Ability to stand, walk, stoop, kneel, crouch, frequently sit, may need to occasionally lift up to 25 lbs.
2. Requires good hand-eye coordination, reach with arms & hands, and finger dexterity, including ability to grasp, and manipulate (using keyboard, office equipment)
3. Visual acuity to use keyboard, operate office equipment, and read printed material and regularly required to talk and hear.
4. Able to hear and communicate clearly with clients and staff on telephone and in person.