Field Service Tech (Printer/Copier Repair)

Job Description

Job Description

Field Service Tech (printer/copier repair)

Pay rate: $27-30 per hour

Schedule: Full-time Mon-Fri 8:00 am - 5:00 pm

Location must be based in: Ontario, Chino, Rancho Cucamonga, Corona,  Pamona

For over 35 years, Peak Technologies has been at the forefront of providing end-to-end enterprise mobility, managed services, printing and mobile data capture solutions for performance-driven organizations focused on the optimization of supply chain and field-based business processes.

JOB SUMMARY & SCOPE

Responsible for installing, maintaining, troubleshooting, repairing, and supporting customer equipment to ensure optimal performance and customer satisfaction. This role serves as a primary technical resource for customers, providing equipment support, training, and problem resolution while maintaining strong customer relationships. The position requires strong electro-mechanical troubleshooting skills, independent judgment, effective communication, and a commitment to operational excellence, safety, and continuous improvement.

KEY ACCOUNTABILITIES:

• Install, commission, maintain, troubleshoot, and repair customer equipment in accordance with company and manufacturer standards.
• Perform preventative maintenance, inspections, and equipment testing to maximize performance and reliability.
• Diagnose equipment issues and implement timely corrective actions to minimize customer downtime.
• Assemble, configure, and prepare equipment for customer installation as required.
• Provide technical support and troubleshooting assistance via phone, remote support, or onsite service.
• Deliver customer training and equipment demonstrations to ensure proper operation and utilization.
• Maintain proactive communication with customers regarding service status, estimated arrival times, and issue resolution.
• Develop and maintain positive working relationships with customers, sales teams, and internal stakeholders.
• Prepare repair quotations, service recommendations, and related documentation as needed.
• Identify opportunities to promote service agreements, upgrades, replacement parts, and other service offerings.
• Maintain accurate service records, time reporting, expense documentation, and other required administrative records.
• Manage inventory, tools, service parts, and related assets in accordance with company policies.
• Coordinate and prioritize service activities to meet customer and business requirements.
• Participate in ongoing technical training and maintain current knowledge of supported products and technologies.
• Comply with all safety policies and procedures and perform other duties or special projects as assigned.

EDUCATION + EXPERIENCE + KEY TRAITS:

• Associate degree, technical diploma, or post-secondary education in Electromechanical Technology, Electrical Engineering Technology, Electronics, Information Technology, or a related field preferred. 
• Equivalent combinations of education, technical training, and relevant experience will be considered.
• 2–5 years of field service, equipment repair, technical support, electronics, IT, or related industry experience preferred.
• Strong electro-mechanical troubleshooting and diagnostic skills.
• Ability to read and interpret technical drawings, schematics, manuals, and operating procedures.
• Strong computer proficiency, including Microsoft Windows applications and mobile service technologies.
• Strong customer service, communication, organizational, and problem-solving skills.
• Self-motivated with the ability to work independently and manage multiple priorities.
• Bilingual (English/French) skills are considered an asset where applicable.
• Valid driver's license with an acceptable driving record.
• Ability to travel within assigned territories and work outside normal business hours as required.
• Ability to lift up to 50 pounds and perform the physical requirements associated with field service work.

TYPICAL PERFORMANCE TARGETS:

• SERVICE DELIVERY:  Sustained, measured excellence in project & process delivery.
• COST TO SERVE:  Sustained, measured excellence in delivery efficiency with expected continuous improvement.
• INNOVATION: Step changed delivery in safety, quality, and/or cost.

LANGUAGE SKILLS:

• Primary language used in daily operations is English or French, as applicable. Additional primary company languages include Spanish and Dutch.
• Read and interpret documents, procedure manuals and various correspondence from both internal and external.
• Speak effectively, both individually and before groups of both external customers and/or various levels of employees within the organization.

SUPERVISION:

• Role is not responsible for supervising direct or indirect reports.

DECISION MAKING + REASONING:

• Able to take accountability and responsibility for business target delivery and decision making.

WORKING RELATIONSHIPS:

• Peak Sales Order & Customer Service Teams.
• Peak Management Team.