FLORAL/DEPT LEADER

Job Description Implement all company and division policies to achieve maximum sales and profits in the Floral department. Role model and demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety of others. Responsibilities Develop maximum customer relations by floral department personnel through personal example of friendliness and courtesy and implementation of all company policies. Be perceptive and handle customer complaints. Responsible for receiving, processing, and producing Florist Transworld Delivery orders for delivery Coach and train on pricing, price marking, rotation, stocking, insuring the proper emphasis on customer courtesy and productivity. Provide active support of our Customer 1st culture. Plan, organize, direct and control the activities of the Floral Department. Direct the receiving, storing, pricing, and merchandising of all floral products. Order properly to maintain adequate stock and supplies and guard against waste and pilferage. Maintain and submit required records and reports and use them effectively. Maintain effective and good house cleaning in all areas Analyze continuously all aspects of Floral Department and periodically make changes or make recommendations to store manager. Promote, communicate and implement company initiatives and process improvements to direct reports in a positive manner. Supervise and coach direct reports in the performance of their duties; complete performance reviews and provide feedback to direct reports. Ability to work cooperatively in high paced and sometimes stressful environment. Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner. Ability to act with honesty and integrity regarding customer and business information. Ability to follow directions and seek assistance when necessary to resolve customer and business issues. Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults. Must be able to perform the essential functions of this position with or without reasonable accommodation. Qualifications Minimum Willing to work weekends and holidays. Effective written and verbal communication skills. Ability to make intelligent decisions quickly. Strong Florist Transworld Delivery computer and organizational skills. Able to tactfully and calmly handle stressful situations and make a positive impression on associates and customers. Possess abilities and skills for effective production, merchandising and customer services related to sale of merchandise. Understanding of all key components of department operations. Working knowledge of floral arrangement and care of plants and cut flowers. Adept at communication with employees, customers, and supervision. Desired Past work record reflects dependability and integrity. Prior Floral experience. Supervisory skills. About Us Based in California, Ralph's merged with The Kroger Company in 1998. Today, we're proudly serving Ralphs customers in over 180 stores throughout the state. As part of the Kroger family of companies, we take pride in bringing diverse teams with a passion for food and people together with one common purpose: To Feed the Human Spirit. With a history of innovation, we work tirelessly to create amazing experiences for our customers, communities AND each other, with food at the heart of it all. Here, people matter. That's why we strive to provide the ingredients you need to create your own recipe for success at work and in life. We help feed your future by providing the value and care you need to grow. If you're caring, purpose-driven and hungry to learn, your potential is unlimited. Whether you're seeking a part-time position or a new career path, we've got a fresh opportunity for you. Apply today to become part of our Ralphs family! Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. If you are in need of reasonable accommodation to complete a job application or to otherwise participate in the application or pre-hiring process, please call View phone number on click.appcast.io or contact the location's management. What you'll receive from us: The Kroger Family of Companies offers comprehensive benefits to support your Associate Well-Being, including Physical, Emotional, Financial and more. We'll help you thrive, with access to: A wide range of healthcare coverage, including affordable, comprehensive medical, dental, vision and prescription coverage, through company plans or collective bargaining agreement plans. Flexible scheduling in full- and part-time roles with paid time off, including holiday and sick pay based on eligibility and length of service. Emotional and financial support with free counseling through our Employee Assistance Program and free, confidential financial tools and coaching with Goldman Sachs Ayco. Valuable associate discounts on purchases, including food, travel, technology and so much more. Up to $21,000 in tuition reimbursement over your career, through our industry-leading Continuing Education program. Vast potential for growth, through an abundance of industry-leading training programs and diverse career pathways. For more information about benefits and eligibility, please visit our Benefits Page ! Kroger