Senior Spare Parts Coordinator

Senior Spare Parts Coordinator Position Title: Senior Spare Parts Coordinator, NCC Automated Systems Location: Souderton, PA, US, 18964 Reports to: Director of Aftermarket, Paxiom Group Major Duties As a proactive member of the NCC Aftermarket Team, the Senior Spare Parts Coordinator is responsible for supporting all spare parts activities across NCC’s customer base and business units. This role acts as a key liaison between customers, internal teams, and vendors to ensure timely, accurate, and efficient spare parts quoting, order processing, and fulfillment. This position plays a critical role as the "Voice of the Customer," ensuring responsiveness, accuracy, and strong relationship management while supporting revenue growth and operational performance. Specific Responsibilities Customer Service & Order Management (30%) Serve as the primary point of contact for customers regarding spare parts inquiries and requests Respond to customer requests for quotations in a timely and accurate manner Process spare parts orders and ensure proper order entry and documentation Coordinate with Supply Chain and internal teams to ensure on-time delivery Develop recommended spare parts quotations in collaboration with project teams and vendors Proactively follow up on quotations and spare parts lists to drive conversion and revenue growth Support top-line sales growth through effective customer engagement and responsiveness Operations & Coordination (20%) Provide spare parts lists to Project Execution teams as required Research part information using vendor communication, historical data, and internal systems Collaborate with NCC Service Team on spare parts opportunities identified during site visits Reporting & Performance Management (15%) Monitor and report on departmental KPIs including On-Time Delivery (OTD), bookings, and revenue Utilize Daily Visual Management tools to track performance metricsEscalate issues and initiate problem-solving activities when KPIs fall below targets Support monthly forecasting of spare parts revenue Provide guidance, onboarding, and training to Spare Parts Coordinators Support delegation of tasks and development of team capabilities Identify and implement continuous improvement initiatives aligned with NCC’s value drivers Key Characteristics Strong customer service orientation with the ability to act as the "Voice of the Customer" Excellent communication and relationship-building skills Highly organized with strong attention to detail and ability to manage multiple priorities Analytical mindset with problem-solving capabilities Ability to lead, coach, and support team members Proactive, responsive, and results-driven Education Bachelor’s degree in Business, Supply Chain, Engineering, or related field preferred Equivalent combination of education and experience will be considered Experience Minimum of 5+ years of experience in spare parts coordination, customer service, or order management Experience in manufacturing, automation, or industrial environment preferred Strong understanding of supply chain, order processing, and customer support functions Experience with ERP systems and spare parts management processes Demonstrated ability to manage customer relationships and support revenue growth Experience leading or mentoring team members preferred Key Accountabilities Execution of all spare parts activities including quoting, order entry, and fulfillment Profitability of spare parts sales, including pricing and margin management Achievement of KPI targets such as On-Time Delivery, bookings, and revenue Development and oversight of Spare Parts Coordinator(s) Continuous improvement of processes supporting customer satisfaction and operational efficiency #J-18808-Ljbffr ATS Automation Tooling Systems Inc