PROGRAM ASSISTANT II

Stateof New Hampshire Job Posting

Department of Labor

Inspection Division

101 Pleasant Street

Concord, New Hampshire 03301

Program Assistant II

Position# 19878

The starting pay range for this position is $19.96/hour - $26.41/hour

This position offers a Trainee Status* at the following pay rate: $19.23


*Candidates hired at a Trainee Status must meet minimum qualifications within one (1) year of hire

*See total compensation information at the bottom of announcement.

The State of New Hampshire, Dept of Labor, Inspection Division has a full-time vacancy for a Program Assistant II.

Summary:

Performs administrative and paraprofessional duties to support the development, implementation and oversight of the Department of Labor Inspection Division's programs.

YOUR EXPERIENCE COUNTS: Each additional year of approved formal education may be substituted for one year of required work experience and/or each additional year of approved work experience may be substituted for one year of required formal education.


MINIMUM QUALIFICATIONS:

Education/Experience: Equivalent combination of 3 years of education and experience after completion of high school. Education and experience may be in business administration, claims processing, licensing/regulatory compliance, legal administrative support or related field.

License/Certification: Valid driver's license

Other Requirements: None

Trainee Option: Combination of 2 years of education and experience after completion of high school. Education and experience may be in business administration, claims processing, licensing/regulatory compliance, legal administrative support or related field.

PREFERRED QUALIFICATIONS: None


AFTER-HIRE REQUIREMENTS : None


CAREER ADVANCEMENT OPPORTUNITIES:

In-Band Advancement Available: ☐ Yes ☒ No

Criteria: None

Broad Group Level Advancement Available: ☐ Yes ☒ No

Criteria: None

DISCLAIMERS:

The supplemental job description lists the essential functions of the position and is not intended to include every job duty and responsibility specific to the position. An employee may be required to perform other related duties not listed on the supplemental job description provided that such duties are characteristic of that job title.


When applicable, the work of an employee in trainee status in this position shall be overseen by a fully qualified individual. An employee in trainee status shall meet the minimum qualifications within the period of time specified on the SJD, not to exceed one year of being hired into this position.


Responsibilities:

DETAILED TASKS (STANDARD): None

DETAILED TASKS (AGENCY/POSITION-SPECIFIC):

Reviews, assesses, and prioritizes incoming documentation related to Division programs, including wage claims, applications for initial and renewal licensure/certification, and blueprints. Identifies missing or inadequate information.

Applies knowledge and interpretation of federal and state rules, regulations, and procedures to appropriately process requests, including issuing licenses and certificates and/or communicating verbally or via written correspondence with licensees, employers, employees, and attorneys to correct deficiencies.

Conducts research, reviews historical information, and utilizes policy to correctly determine penalty assessments. Generates and adjusts invoices associated with various regulatory activities, processes financial transactions, and records and monitors payments. Advances cases to the collection process, as appropriate.

Compiles, verifies, and enters specialized data into the department's databases using appropriate codes. Monitors, updates, and maintains case and owner/user filing systems to support document control. Gathers, analyzes, and presents data for ad hoc and regular reporting to Inspection Division management and Department senior leadership to inform decision-making.

Supports adjudicative proceedings for matters regulated by the Inspection Division, including scheduling and preparing notices for settlement conferences and administrative hearings, generating correspondence to employers to communicate liability and explain options for resolution, and compiling data and information related to penalties and payments.

Independently communicates verbally and in writing with stakeholders, specifically claimants, inspectors, and regulated entities, in response to inquiries and/or to provide notification of agency action with regard to pending matters, including providing guidance and clarification on federal and state laws, regulations, and procedures as they pertain to the Division's administration and regulatory responsibilities.

Reviews complex information submitted by Inspection Division staff and ensures adherence to Division policies and procedures. Identifies missing information and incorrect data and contacts appropriate staff for corrections.

Upon completion of preliminary work-up, assigns tasks to agency field inspectors based on their designated compliance territories. Tracks and compiles data, regularly prepares case status reports, notifies supervisors of delinquent or aging cases, and makes recommendations or proposes solutions to supervisors to achieve desired timeframes per agency standards.

Provides administrative supervision and training to part-time and/or less experienced staff. Cross-trains with other division staff to provide coverage as necessary. Assists in the development and revision of operational policies and procedures to improve efficiency and effectiveness.

Appears as a witness at departmental administrative hearings to present information and detail fact-finding completed in relation to the administration and regulation of inspection programs.

For further information please contact Sunita Negi, Administrator III at View email address on click.appcast.io or View phone number on click.appcast.io.

*TOTAL COMPENSATION INFORMATION

The State of NH total compensation package features an outstanding set of employee benefits, including:

HMO or POS Medical and Prescription Drug Benefits:

The actual value of State-paid health benefits and the amount of employee health benefit contributions may vary depending on the type of plan selected and the bargaining unit with which a position is associated.

See this link for details on State-paid health benefits:

Value of State's share of Employee's Retirement: 12.87% of pay

Other Benefits:

*Dental Plan at minimal cost for employees and their families ($500-$1800 value)

* Flexible Spending healthcare and childcare reimbursement accounts

*State defined benefit retirement plan and Deferred Compensation 457(b) plan

*Work/life balance flexible schedules, paid holidays and generous leave plan

*$50,000 state-paid life insurance plus additional low-cost group life insurance

*Incentive-based Wellness Program (ability to earn up to $500)

Total Compensation Statement Worksheet:

Want the specifics? Explore the Benefits of State Employment on our website:

EOE

TDD Access: Relay NH1-800-735-2964