Customer Service Representative - Tennova Women's Care - Jefferson

Community Health Systems - - Responsibilities: Respond to customer inquiries via phone, email, live chat, and written correspondence, ensuring a courteous and professional interaction; Handle inbound calls from both internal and external customers, creating service cases and documenting all interactions accurately; Demonstrate empathy and active listening skills to understand customer concerns and provide appropriate resolutions; Research and resolve customer complaints, billing issues, and service-related concerns in accordance with company policies and procedures; Accurately update and maintain customer records and case notes in the system, ensuring complete documentation of issues and resolutions