System Administrator Lv2 - NSAW NK Jobs

Job PostingAnnapolis Junction, MD Top Secret/SCI Full Scope Polygraph Career Level not specified Salary not specifiedJob DescriptionProvides support for implementation, troubleshooting and maintenance of Information Technology (IT) systems. Manages system infrastructure and any processes related to these systems. Support to IT systems including day-to-day operations, problem resolution for all the client/server/storage/network mobile devices, etc. Provides Tier I (Help Desk) and Tier 2 problem identification, diagnosis and resolution of problems. Support for the escalation and communication of status to management and internal customers. Provides support for the system and hardware problems and remains involved in the process. Configures and manages UNIX and Windows operating and installs/loads operating system software, troubleshoots, integrity and configures network components along with operating systems enhancements to improve reliabilityRequired SkillsProvide support for implementation, troubleshooting and maintenance of IT systemsProvide Tier I (Help Desk) problem identification, diagnosis and resolution of problemsManage the daily activities of configuration and operation of IT systemsProvide assistance to users in accessing and using IT systemsProvide Tier I (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problemsProvide support to IT systems including day-to-day operations, monitoring and problem resolution for all the client/server/storage/network devices, mobile devices, etc.Provide support for the escalation and communication of status to agency management and internal customersOptimize system operations and resource utilization, and perform system capacity analysis and planningProvide in-depth experience in trouble-shooting IT systemsProvide detailed analysis and feedback to agency management and internal customers for escalated ticketsProvide support for the dispatch system and hardware problems and remains involved in the resolution processConfigure and manage UNIX and Windows (or other applicable) operating systems and install/loads operating system software, troubleshoot, maintain integrity of and configure network components, along with implementing operating systems enhancements to improve reliability and performance.QualificationsTen (10) years' experience as a SA in programs and contracts of similar scope, type, and complexity is required. Bachelor's degree in technical discipline from an accredited college or university is required. Five (5) years of additional SA experience may be substituted for a bachelor's degree.BenefitsMedical, dental, and vision insurance with 100% employer-paid premiums Medical coverage includes HRA / HSA / FSA options 100% employer-paid life insurance, AD&D, short-term and long-term disability 3 weeks paid PTO annually 401(k) with immediate vesting and company match up to 6% 11 paid federal holidays