Fraud Analyst (Loyalty Programs)

Job Mandate

As part of the Asset Protection department, the Omni Risk & Profitability team’s core responsibility is to identify and address risk exposures to lululemon’s digital revenue streams especially around fraud and abuse. The team works cross-functionally and leverages different systems & technologies to drive fraud detection and mitigation across all lululemon global ecommerce sites. This role is critical by providing actionable insights to our digital and retail loyalty programs, looking for patterns of abuse and gaps in discounts and promotional offerings.

Responsibilities

Include 5-8 primary activities that this job is responsible for:

• Identify themes and trends based on analysis of our loyalty programs within digital and retail; deliver actionable insights on drivers and propose recommendations on mitigation strategies.
• Analyze the current and future loyalty programs incorporating multiple data sources, to identify potential fraud process and technology gaps impacting the business and recommends fixes.
• Quantify new and evolving fraud risks and support in storytelling to internal and/or cross-functional partners.
• Designs, builds and disseminates reports, dashboards and visualizations of key metrics to measure performance within the loyalty programs.
• Support the Omni Risk and Profitability team with adhoc analysis, reporting and/or manual review as needed.

Key Decisions

Include 2-5 decisions that this job is responsible for:

• Data Analysis: Insights to fraud drivers and gaps based on new or missed fraud events.
• Reporting: Consistent and comprehensive reporting of quantifiable asset protection tasks and metrics.
• Communication: Consistently seeks input from, and shares insights with asset protection teammates and loyalty program partners.

Inputs

2-5 key inputs required from other jobs in order to perform work:

• Loyalty program processes: Consistently familiarize with asset protection processes and evolving risk vectors as they pertain to specific programs.
• Transaction Reports: Leverage guest transaction reports to identify new, evolved fraud risks.
• Drive sales reports: Leverage reporting of confirmed fraud to identify trends and patterns.

Outputs

2-5 key outputs that this job provides for other jobs or guests:

• Data Analysis: Insights to fraud drivers and gaps based on new or missed fraud events.
• Reporting: Consistent and comprehensive reporting of quantifiable asset protection tasks and metrics.
• Communication: Consistently seeks input from, and shares insights with omni risk teammates.

Geographic Scope

Area, region, country etc. that is included in the scope of this job.

Similar Jobs

Note existing jobs in the organization with similar scope/responsibilities:

Global – North America and International Analyst, omni risk

Job Requirements

Academic/Educational: List the minimum education qualifications required for the position as well as any additional preferences:

Must have bachelors degree in business or related education.

Required Skills & Experience: List the minimum work experience required for the position as well as any additional preferences:

- 2-3yrs relevant experience preferred

- Excellent interpersonal skills: ability to build trusting relationships, collaborate and communicate fluently with internal and cross-functional partners

- Experience with applying data analytics to optimize business processes and outcomes

- Experience with data visualization (Power BI, Excel, Tableau, etc.)

- Strong experience with MS Office suite to include Excel, PowerPoint, Access, etc.