Medical Front Desk Representative

Benefits:

401(k)

401(k) matching

Paid time off

Medical Front Desk Coordinator (Full-Time, In-Person) — Acworth, GA

Location: Acworth, GA (In-Person) Job Type: Full-Time Schedule: Monday–Friday (hours to be discussed) Compensation: Competitive, based on experience

Position Summary

We are seeking an experienced Medical Front Desk Coordinator to join our team in Acworth, GA. This is a full-time, in-person role for someone who is professional, organized, and comfortable working in a fast-paced medical environment. The ideal candidate has strong insurance verification experience, understands HIPAA/PHI requirements, and has basic familiarity with medical coding.

Key Responsibilities

Greet patients, check in/out, and maintain a welcoming front office environment

Schedule appointments, manage calendars, and confirm visits

Verify insurance eligibility and benefits (copays, deductibles, authorizations, referrals)

Collect copays/self-pay payments and provide receipts

Maintain accurate patient demographics, documentation, and forms in the EHR/PM system

Communicate with insurance companies and assist with resolving coverage and claim-related issues

Coordinate with clinical and billing teams to ensure smooth patient flow and accurate information

Follow HIPAA compliance standards and protect PHI at all times

Required Qualifications

2+ years of medical front desk / patient access experience

Hands-on experience with insurance verification

Strong understanding of HIPAA and PHI privacy rules

Familiarity with medical coding basics (CPT/ICD-10 terminology)

Strong communication and customer service skills

Reliable, detail-oriented, and able to multitask

Comfortable with EHR/PM systems and Microsoft Office (Excel/Outlook)

Preferred Qualifications

Behavioral health / mental health clinic experience

Prior authorization and claim follow-up experience

Payment processing experience (copays/self-pay, refunds)

Bilingual a plus