Service Desk Technician

Service Desk Technician

Location: Start in Melbourne, FL (until September), then permanently move to Orlando, FL 100% Onsite Pay: $45/hr (W2) + Medical, Dental & Vision Benefits Schedule: Monday–Friday (Business Hours) + rotating after-hours on-call support Duration: 6+ Month Contract (possible extension or conversion)

Job Summary

We are seeking a Service Desk Technician to provide Level 1 & Level 2 IT support for office and remote users. This role supports desktops, laptops, hardware, software, and IT projects while ensuring a smooth end-user experience.

Responsibilities

• Provide technical support for desktops, laptops, printers, phones, and peripherals
• Troubleshoot hardware, software, and network issues
• Support users via phone, email, chat, remote tools, and onsite assistance
• Manage and update tickets in ServiceNow
• Escalate issues when needed and coordinate with IT teams
• Support IT projects and maintain documentation
• Travel to nearby sites when required

Requirements

• Must be a U.S. Person (as defined by applicable law)
• Associate degree in IT or related field preferred
• 1–3 years of Service Desk / IT Support experience
• 1–2 years of ServiceNow experience
• Experience with Windows 10/11 and Microsoft Office
• Basic understanding of networks, systems, VPN, DNS, TCP/IP, and remote access tools
• Experience troubleshooting PC hardware and software
• Strong communication and customer service skills