Clinic Manager

Benefits PTO Vision Health 401k Sick time Salary $58,700 - $73,300 Education & Licensure Minimum of a Bachelor’s Degree in Nursing, Health Care Management, Business, Social Work Administration or equivalent professional work experience. RN or LPN preferred Knowledge, Skills, & Abilities Must have at least three years of supervisory experience and experience working in a medical, health or dental office setting. Knowledge of and experience with patient recruitment/retention and the revenue cycle. Excellent written and verbal communication skills. Knowledge and experience with effective use of social media is a plus. Must have sensitivity to, interest in and competence in cultural differences, HIV/AIDS, minority health, and a demonstrated competence in working with persons of color, and LGBTQ communities. Treats patients and families with dignity and respect. Ensures confidentiality of patient records. Interacts professionally with patients and families and provides explanations and verbal reassurance as necessary. Must possess knowledge of Medicare, Medicaid, and third party payors. Must be able to work with physicians and other providers in a collaborative manner. Proficiency in all Microsoft Office applications and other computer applications required. Experience with EPIC preferred and ability to learn new technologies, web tools, and basic design tools is imperative. Must have reliable transportation and valid Ohio driver’s license. Responsibilities Oversee day‑to‑day operations of the Health center, addressing facility problems, resolving staffing issues, submitting expenditure requests to finance, coordinating staff support or contractors for facility issues, orienting new staff, resolving customer complaints, and coordinating facility needs such as ordering equipment, supplies and IT. Plan, coordinate, supervise, and guide activities of the physician practice, setting goals, priorities, ensuring compliance with OSHA and other regulatory agencies. Responsible for patient recruitment and retention, customer service improvement initiatives, and coordinating efforts to engage patients who have fallen out of care. Coordinate with health center leadership staff to meet utilization, inventory and productivity goals. Provide supervision duties and support to PAR and clinical support team members for best practice client services. Responsible for staffing activities in coordination with the HR department such as recruiting, hiring, training, supervising, and performance‑related matters. Act as direct administrative supervisor for health center staff, including coordination of evaluation activities and training requirements. Manage, analyze, and utilize financial information to maximize productivity, revenue, and expenses; monitor patient revenues, expenses, operating expenses, and provide reports to providers. Work with staff to ensure data entered accurately and consistently within the EHR. Monitor work flow daily and make schedule changes, maintain effective service delivery to providers. Coordinate staff training for the EHR and become a super user. Coordinate with HR to ensure all clinical staff have current certifications and licenses. Assess and track performance of employees, coach, train, develop employees, provide feedback, delegate appropriately. Work with data informatics department on data projects and quality improvement initiatives. Coordinate with finance team to ensure revenue cycle implemented effectively from front desk to providers coding properly. Work with team members to develop step‑by‑step procedures for complex processes, train staff in related policies and procedures. Ensure compliance with all legislative, program, and funder regulations including HRSA, HRC, CMS, ODH, HIPAA and OSHA regulations. Coordinate patient greeting, registration, payment, scheduling and all front desk operations. Monitor client/patient files, records, and other documentation for population health and adherence to best practice, agency policy, external regulations, and funding requirements. Maintain and develop strong working relationships with local, regional, and national agencies involved in HIV, LGBTQ health, FQHCs and primary care entities. Build ongoing relationships with other service providers and promote Equitas Health Medical Center and Pharmacy services. Facilitate monthly staff meetings and multidisciplinary team staffing. Conduct community presentations, promotional activities and represent the organization on committees and at meetings. Conduct nurse visits, triage patients, and coordinate care with physicians and nurse practitioners. Maintain accurate, complete health care records and reports. Adhere to Infection Prevention policies and procedures, follow Standard Precautions and prevention of Blood Born pathogens and other communicable diseases, dispose of contaminated items per OSHA regulations and comply with HIPAA to protect patient privacy. Manage all aspects of patient appointment including rooming of patients, nursing assessments, setting priorities, organizing testing and treatment process. Evaluate performance of clinic team, monitor competencies, provide feedback, provide regular supervision. Monitor back office staff to ensure efficient management of patient flow. Develop processes to screen, interview, hire, train, and maintain competency of all back office staff. Ensure ongoing staff development, identify and improve training needs of staff, and process improvement needs of the team. Other duties as assigned. Additional Information Background and reference checks will be conducted. In accordance with Equitas Health’s Drug‑Free Workplace Policy, pre‑employment drug testing will be administered. Hours may vary, including working some evenings and weekends based on workload. Individuals are not considered applicants until they have been asked to visit for an interview and at that time complete an application for employment. Completing the application does not guarantee employment. Equal Opportunity Employer Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr