SAH Medical Assistant

SUMMARY:

The medical assistant position serves to assist in the daily health care delivery system in the medical office.

The position covers a wide range of responsibilities that entail a combination of providing direct care and technical and administrative assistance to patients, nurses and physicians.

On a daily basis, the incumbent will perform a variety of computer, clerical, scheduling and supply functions necessary for the operation of the medical practice with minimal supervision.

Brown University Health employees are expected to successfully role model the organization's values of Compassion, Accountability, Respect, and Excellence as these values guide our everyday actions with patients, customers and one another.

RESPONSIBILITIES:

KEY RESPONSIBILITIES:

• Notifies physician and other practice staff of any missing information related to patient encounters/visits
• Obtains diagnostic reports/medical information from outside sources
• Secures discharge record and/or test/procedure results from source where service was scheduled
• Prepares patient record for office visit and assures that record is complete
• Prepares letters for physician signature
• Greets patients and offers assistance within scope of responsibility
• Answers the telephone in a prompt and courteous manner
• Responds to patient and staff questions in an appropriate manner
• Triages phone calls for appropriate administrative and/or clinical response
• Notifies physician and/or other clinical staff of emergent problems
• Obtains patient vital signs and records the same in patient chart
• Updates medical/surgical/social history in medical record
• Updates medication list in medical record, gives updated list to patient, and faxes to PCP
• Assists MD with electronic prescription preparation
• Obtains and processes patient lab specimens in a timely manner as per the department procedure for urine collection
• Prepares exam and treatment rooms for examination, keeps rooms neat, clean and stocked
• Assists and serves as an observer for patient exams when requested by physician
• Handles triage calls under an RN's supervision
• Provides patient education information under the direction and supervision of an RN
• Actively participates in the orientation and training of new employees
• Demonstrates proper departmental protocol when transferring the patient to stretchers including concern for patient comfort and safety during positioning and immobilization
• Gives instructions to the patient and continually directs and monitors the patient through clear, vocalized instructions/communications
• Contributes to the efficient operation of the department including monitoring inventory and notifying supervisor when stock is low, in a timely manner
• Takes the initiative to maintain order and cleanliness in assigned rooms and throughout the department
• Takes initiative during assigned shift, as patient volume allows, to check for tasks that need to be done and follows through to maintain a professional work area throughout the entire service
• Obtains, documents accurately and relays pertinent clinical/demographic information to alleviate delays and errors ensuring proper procedure is always performed
• Checks patient I.D. and verifies name and date of birth before any procedure or visit is performed
• Equipment damage control is a high priority, proper handling of equipment is always maintained, especially when moving or repositioning devices
• Maintains security of computer screens and computer information in accordance with departmental procedures, including signing off when not at work station
• Maintains strict confidentiality of sensitive material and information
• Regularly consults with available personnel such as staff technologists, lead technologists, nurses, OR techs, or Doctors in order to pursue answers to questions or to observe new techniques and procedures; demonstrates a desire to learn more
• Always responds to changes in scheduling quickly and accepts responsibility for this action
• Promotes a spirit of cooperation through frequent communication
• Demonstrates a willingness and ability to assist others as requested, regularly assists in other areas of the department such as: receptionist duties, clerical responsibilities, and other assignments as requested; always uses time for departmental advantage
• Responds rapidly and effectively to emergency situations, demonstrating ability to manage self, patients, and others
• Remains in control and supportive of patient, staff and others as workload and stress escalate
• Regularly maintains and projects to patients a feeling of competency, friendliness, and professionalism – even when under pressure or stress
• Does not allow unimportant interruptions to waste time at the expense of assigned duties and patient care priorities
• Promptly notifies supervisor of equipment malfunctions, tags and notifies Biomed
• Schedules clinic visits and Medication Class at discharge of visit
• Performs pre-service processes as needed, such as initiate anti-coag process, pt 1 form/GATRA transportation, and prior authorization
• Participates in the preparation and time out process of procedures

MINIMUM QUALIFICATIONS:

REQUIRED QUALIFICATIONS:

• Minimum of one year working in medical practice or equivalent experience preferred; and/or graduate of a certified Medical Assistant training program.
• Previous medical assistant experience and knowledge of medical practice operations preferred
• Previous experience with hospital and medical practice billing/scheduling information systems preferred.
• Effective communication
• Critical thinking skills.
• Customer service
• Organizational, time management and multi-tasking ability required.
• Enthusiastic and optimistic
• Knowledge of medical terminology
• Bilingual highly desired

EDUCATION:

• High School Diploma or GED required
• Training and certification in medical assistant curriculum or equivalent.
• BLS preferred

Pay Range:

Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.

Location:

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Driving Required:

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