Desktop Support Engineer

Job Type: Full-Time | Location: On-Site (Grapevine, TX) Optomi, in partnership with one of our premier clients, is seeking a Desktop Support Engineer to join their growing IT team in Grapevine, TX. This individual will serve as a key point of contact for end-user support across a fast-paced enterprise environment supporting 1,400+ users. The ideal candidate will bring strong troubleshooting skills, broad technical exposure, and the ability to independently solve problems across desktop, hardware, software, collaboration, and infrastructure-related support needs. What the Right Candidate will Enjoy: Joining a stable and growing organization that values long-term employee growth and internal advancement Working in a collaborative IT environment with exposure to a wide variety of technologies, systems, and projects! Gaining hands-on experience across desktop support, M365 administration, SharePoint support, PowerShell scripting, conferencing technologies, and enterprise infrastructure! The chance to work in environment focused on developing talent, collaboration, and diversity! Experience of the Right Candidate: 3–5 years of progressive desktop support or end-user support experience in enterprise environments. Experience supporting a broad range of hardware, software, collaboration, and infrastructure technologies. Exposure to Azure AD/Entra ID environments is a plus. Hands-on experience with Active Directory account administration and permissions management. Familiarity with Microsoft 365 technologies including Outlook, Teams, OneDrive, SharePoint, and user support/troubleshooting. Basic PowerShell scripting experience for automation, troubleshooting, or administrative tasks. Strong troubleshooting and research skills with the ability to independently find solutions. Industry certifications or military technical experience are highly valued. Responsibilities of the Right Candidate: Provide day-to-day desktop and end-user support for a large enterprise user base across hardware, software, conferencing, and productivity tools. Support Microsoft 365 applications and services including Outlook, Teams, SharePoint, and OneDrive. Perform Active Directory account creation, modifications, password resets, and permissions support. Troubleshoot a wide range of desktop, laptop, printer, mobile device, and peripheral issues. Write and maintain basic PowerShell scripts to assist with support, automation, and administration tasks. Support web conferencing platforms, AV technologies, and user training needs. Assist with workstation imaging, deployments, upgrades, and lifecycle management projects. Partner with infrastructure, networking, and cloud teams as needed to support escalated issues. Deliver excellent customer service and maintain professionalism when supporting users at all levels of the organization. #J-18808-Ljbffr Optomi