Electronic Medical Records (EMR) Training Specialist

EMR Training Specialist

The Electronic Medical Records (EMR) Training Specialist is an onsite, workflow-focused role responsible for onboarding, reinforcement training, and at-the-elbow support for Community Healths Electronic Medical Record (EMR) systems, including medical and dental applications. This position delivers structured, consistent training for new hires, provides ongoing EMR follow-up and education for existing staff and providers, and supports targeted training during system updates, workflow changes, and EMR technology initiatives.

Working collaboratively with the Director of IT, EMR Analysts, Clinical Leadership, and Operational teams, the EMR Training Specialist develops EMR training materials, identifies recurring education needs, and promotes consistent, effective EMR use across the organization. The position maintains a practical understanding of clinical and clerical workflows for training purposes while referring system configuration, technical troubleshooting, and workflow design decisions to the appropriate EMR or IT team member.

Essential functions are those tasks, duties, and responsibilities that comprise the means of accomplishing the jobs purpose and objectives. Essential functions are critical or fundamental to the performance of the job. They are the major functions for which the person in the job is held accountable. The following are the essential functions of the job:

EMR Training & Onboarding:

• Deliver structured, consistent EMR onboarding training for new hires using Community Healths medical EMR, Medent, and dental EMR, CareStack.
• Provide follow-up and reinforcement training after onboarding based on role, workflow, and identified needs.
• Conduct scheduled onsite rounding and at-the-elbow provider training across Community Health locations.
• Deliver targeted training related to workflow changes, system updates, and EMR technology initiatives.
• Provide group-based and one-on-one EMR training to providers, clinical staff, and administrative users, adapting the training approach to individual learning needs, roles, and workflow context.
• Assist with ambient AI and other approved EMR technology training and workflow education, as applicable.

Workflow Support & Optimization:

• Support EMR adoption and consistent, standardized workflows across Community Health.
• Develop and maintain a practical understanding of clinical and clerical workflows as needed to deliver effective training.
• Identify training and adoption gaps and collaborate with EMR Analysts to address education, workflow reinforcement, or optimization needs.
• Promote consistent use of the EMR to reduce unnecessary variation and support efficient clinical and administrative operations.
• Refer system configuration, application defects, access issues, and technical concerns to the appropriate EMR or IT team member.

Training Materials & Documentation:

• Develop and maintain EMR training materials, job aids, onboarding resources, and supporting documentation.
• Create clear, engaging, and easy-to-follow instructional materials that support effective learning for end users.
• Review and update materials to ensure they reflect current, approved workflows and organizational standards.
• Organize EMR training resources and retire or replace outdated materials.

Collaboration & Coordination:

• Coordinate with IT, EMR, clinical, and operational leaders to plan and deliver training activities.
• Communicate recurring user questions, training needs, and workflow feedback to the EMR team.
• Provide training-related coverage and respond to identified education or workflow-reinforcement needs through scheduled or ad hoc group, individual, and onsite support.
• Build collaborative relationships with providers, clinical staff, administrative users, and organizational leaders to support effective learning and EMR adoption.

Reports & Metrics:

• Maintain accurate records of onboarding, reinforcement training, other assigned education activities, and training completion.
• Monitor recurring education needs and requests for additional support.
• Gather feedback and assess user understanding following training activities, as appropriate.
• Provide periodic reports on training demand, recurring themes, completion status, and opportunities to improve education or workflow consistency.

Other Duties:

• Assist in developing and maintaining EMR training standards and procedures.
• Support EMR-related organizational initiatives.
• Perform other duties as assigned.

Required Skills, Knowledge, and Abilities:

• Associates or Bachelors degree in a healthcare, education, informatics, or related field, or equivalent experience.
• Two or more years of experience in training, teaching, healthcare, EMR workflow support, or a related role.
• Experience educating, training, or supporting individuals with varying levels of knowledge and technical proficiency.
• Strong oral and written communication skills.
• Ability to communicate technical or workflow information in a clear, practical, and approachable manner.
• Ability to learn healthcare EMR applications and develop an understanding of role-based workflows.
• Ability to deliver effective one-on-one and group-based training and adapt training methods to different roles, learning needs, and levels of experience.
• Ability to create clear, engaging, and easy-to-follow training materials and job aids.
• Ability to handle sensitive information with integrity and maintain confidentiality.
• Ability to work independently while collaborating effectively with employees at all levels, organizational leaders, and external partners.
• Strong organizational, time-management, professional judgment, and follow-through skills, with the ability to prioritize responsibilities and coordinate multiple training needs.
• Ability to travel between Community Health locations as required.
• One or more of the following qualifications is preferred:
• Experience using Medent, CareStack, or comparable medical or dental EMR applications.
• Experience serving as an EMR super user or experience assisting with onboarding, workflow education, or at-the-elbow support.
• Experience creating training materials or adapting education to different roles, learning needs, and levels of experience.