Health Insurance Verification / Insurance Verification Specialist

Job Responsibilities Provide enrollment assistance and guidance to Medicaid-eligible recipients and their families regarding the HIPP / Premium Assistance program via phone or correspondence. Verify, document, and investigate existing health coverage for Medicaid recipients and their dependents (employer plans, COBRA, etc.). Assist in identifying members who may qualify for HIPP / Premium Assistance. Obtain and verify documents required for eligibility: insurance policies, employment verification, premium invoices, etc. Maintain active case files during open enrollment cycles, premium review, and payment processing. Process, review, and follow up on premium payments / reimbursements, ensuring timely and accurate payments, and tracking any discrepancies. Perform ongoing case maintenance and audits, updating records for status changes, renewals, terminations, or escalations. Complete periodic reporting (e.g. case metrics, enrollment trends, audit reports) as required by state or internal stakeholders. Respond to high volumes of inbound and outbound calls and inquiries about eligibility, coverage, program rules, and status. Conduct advanced document review, legal research or case escalation as needed, particularly on more complex cases. Prioritize case events, manage deadlines, elevate issues to supervisors or subject matter experts when appropriate. Substantial customer service experience, ability to multi-task in a fast-paced environment, basic knowledge of health insurance and health insurance terminology, Excel Microsoft knowledge. Skills Insurance Verification Health Insurance Medicaid Verification Customer Service HIPAA Education/Experience Some colleges are desirable. A bachelor’s would be nice but not required. #J-18808-Ljbffr