Concierge Supervisor

Job Description

Job Description

$21.02 - $29.32 Hourly Rate (Based on years of experience). With bonus opportunities. 

Westminster Place | Full Time | Community Life Department | 8:00am - 4:00pm | 5 Days a week

Are you looking for a team where you can bring your passion, strengths, and best self as a Concierge Supervisor ?

At Westminster Place, you’ll join a mission‑driven community where employees work together to deliver a truly personalized experience for our residents. Our team values collaboration, compassion, and shared expertise, and we’re searching for individuals who lead with heart and help create a positive, uplifting environment.

If you’re someone who enjoys making a difference, building meaningful connections, and contributing to a workplace centered on wellness, independence, joy, and security, you’ll feel right at home here.

Why YOU Will Love Working With Us

Comprehensive Benefits That Care for You

• Health & Wellness:  Medical, dental, vision, Wellhub, and onsite fitness
• Financial Security:  PTO rollover/sellback, 403(b) with match, commuter benefits, financial counseling
• Peace of Mind:  Life insurance, disability coverage, EAP support
• Growth & Development:  Tuition reimbursement, scholarships, mentorship, and career pathways
• Community & Connection:  Engagement events and 24/7 chaplain counseling for emotional/spiritual support

Key Responsibilities

• Create and maintain an exceptional arrival and welcome experience for residents, families, guests, vendors, and prospective residents. 
• Build positive relationships with residents and families while maintaining confidentiality, professional boundaries, and resident dignity. 
• Provide service recovery support by addressing concerns, coordinating resolutions, documenting issues, and ensuring timely follow-up.  
• Oversee all day-to-day operations, staffing, and efficiencies at Concierge stations. 
• Answer and appropriately route all incoming telephone calls. 
• Offer general information, directions, and assistance to residents, visitors, staff. 
• Inventory and coordinate resource materials used by the staff at concierge desks. 
• Manage package receipt and distribution, dry-cleaning coordination, lost-and-found procedures, resident directories, key control, and mail-related services.  
• Record donations to the Geneva Program. 
• Screen visitors; requests that visitors sign registration book; notifies residents of guests' arrival. 
• Notify Public Safety staff if there is an emergency.  
• Hire, onboard, train, coach and supervise the Concierge team. 
• Promote teamwork, accountability, cross-functional collaboration among the staff. 
• Develop, review, refresh, training procedures, resource guides, service protocols. 

Qualifications & Skills

• Minimum of two years of customer service experience, hospitality, concierge, resident services, or guest services experience.  
• Minimum of two years of supervisory or leadership experience preferred.  
• Experience working with older adults, senior living communities, healthcare environments, customer-focused service organizations preferred. 
• High School diploma or GED required.  
• Associate’s or bachelor’s degree in hospitality management, business administration, communications, gerontology, human services, or a related field preferred. 
• English language proficiency

About Presbyterian Living

Presbyterian Living is an independent, not‑for‑profit senior living organization offering a full continuum of care—including independent living, assisted living, skilled nursing, and memory care. Since 1904, we’ve welcomed people from all backgrounds across our communities in Evanston (Westminster Place & Ten Twenty Grove), Lake Forest (Lake Forest Place), and Arlington Heights (The Moorings).

What sets us apart is our commitment to people - residents, families, and employees alike. We’re a compassionate, mission‑driven organization where team members feel supported, valued, and inspired to make a meaningful difference each day.

Ready to Join a Team That Feels Like Family?!

If you're passionate about helping others, excited to grow in your career, and eager to make a real impact, we’d love to meet you.

Apply today and discover the difference you can make at Westminster Place!