Data Analyst / Dashboard Developer (Secret Clearance)

The Data Analyst / Dashboard Developer will design, implement, and maintain a live Performance Dashboard with automated data integration to support ACC leadership. This onsite role in Hampton, VA requires a Secret clearance and the ability to obtain TS/SCI. Responsibilities Build and deploy the live Performance Dashboard within 60 days of contract award on Power BI hosted on FedRAMP authorized or

DAF365

platforms Token and License Management System (TLMS) – token allocation, utilization, compliance status by wing and directorate Learning Management System (LMS) – training completions, assessment scores, proficiency tracking Help Desk Ticketing System – response times, resolution rates, recurring issue categories Integrated Master Schedule (IMS) – task completion, schedule performance, milestone tracking Workflow Development Pipeline – prototype status, transition timelines, ROI documentation Training completions prior to access grant Token and license utilization by wing and directorate AI and RPA workflow development and transition status Help desk response and resolution rates Travel execution against approved wing visit schedules Quarterly performance trends and year-over-year comparisons Establish automated data pipelines from source systems to the dashboard with daily refresh cycles, or more frequent where technically feasible Validate data accuracy through cross-referencing with source system reports and manual audits Identify and resolve data quality issues including missing records, duplicate entries, and classification mismatches Coordinate with the Token/Resource Administrator, Help Desk Analysts, and Program Analyst to ensure source data integrity Document all data transformation logic, calculation methodologies, and business rules in technical specifications Maintain a data dictionary defining every metric, dimension, and KPI displayed on the dashboard Generate comprehensive Quarterly Performance Brief data packages for PM and COR review 5+ business days before scheduled briefs Produce executive summary slides showing KPI trends, QASP standard compliance, and performance variance analysis Develop drill-down appendices with wing-level breakouts, directorate comparisons, and time-series trend charts Coordinate with the Stakeholder Engagement & KM Specialist to package metrics into governance-ready narratives Prepare data visualizations optimized for executive audiences (clear, concise, actionable) Document all data sources, assumptions, and calculation methods for COR transparency Conduct monthly service desk trend analysis identifying Top 10 recurring issue categories requiring knowledge base articles or training updates Response and resolution time performance against QAP standards Ticket volume trends by wing, directorate, and platform Knowledge gaps indicating curriculum deficiencies Platform issues requiring vendor escalation or technical advisory engagement Deliver service desk analysis reports to the Deputy PM within 5 business days of each month close Track time from knowledge gap identification to updated training deployment as a mandatory KPI Measure knowledge base utilization impact on ticket volume reduction over time Analyze token and license utilization patterns to identify underutilized allocations suitable for reallocation Analyze token and license utilization patterns to identify high-demand wings requiring additional resource allocation Analyze token and license utilization patterns to identify cost-sharing opportunities across participating wings Analyze token and license utilization patterns to identify compliance gaps where users received tokens without completing training Generate monthly utilization reports for the Token/Resource Administrator showing allocation efficiency and compliance status Produce cost-per-user and cost-per-wing analytics supporting ACC budget planning Forecast future resource requirements based on training completion trends and wing expansion plans Respond to ad hoc data requests from the PM, COR, and functional leads within 2 business days Conduct root cause analysis when KPIs fall below QASP thresholds, identifying contributing factors and corrective action recommendations Support RAID log population with data-driven risk assessments and impact quantification Perform comparative analyses across wings to identify best practices and adoption barriers Develop predictive models forecasting training completion rates, token demand, and workflow development throughput Dashboard operational within 60 days of contract award with all six PWS KPI categories integrated Daily data refresh cycles maintained with 99% plus uptime (excluding planned maintenance) Quarterly performance brief data packages delivered 5+ business days before scheduled briefs with zero data accuracy issues requiring correction Monthly service desk trend analysis delivered within 5 business days of month close Ad hoc analysis requests completed within 2 business days of PM/COR request Data quality audits conducted quarterly with findings documented and corrective actions implemented within 10 days Technologies Power BI Power Automate Microsoft Excel (Power Query, Power Pivot, DAX) SQL DAF365 SharePoint LMS TLMS Schedule and Availability Core Hours: 0800-1700 EST, Monday-Friday Flexibility: Occasional early morning or evening meetings to accommodate wing schedules across time zones Surge Periods: Increased hours during major milestones, events, or exercises with advance notice Security Environment Work with classified information up to Top Secret/SCI level Compliance with OPSEC, CUI handling, and classification protocols Subject to security inspections, audits, and continuous evaluation Adherence to base access, badge, and facility security requirements Performance Expectations Dashboard operational within 60 days of contract award with all six PWS KPI categories integrated Daily data refresh cycles maintained with 99% plus uptime (excluding planned maintenance) Quarterly performance brief data packages delivered 5+ business days before scheduled briefs with zero data accuracy issues requiring correction Monthly service desk trend analysis delivered within 5 business days of month close Ad hoc analysis requests completed within 2 business days of PM/COR request Data quality audits conducted quarterly with findings documented and corrective actions implemented within 10 days #J-18808-Ljbffr System One