Service Manager - DeMotte
Strack & VAN TIL Super Markets, Inc
Service Manager
The Service Manager is a key member of the store's leadership team, responsible for supporting overall Front End Operations with a focus on front-end, e-commerce performance, and hiring. This exempt-level position reports to the Store Director and/or Assistant Store Director and directly supervises the Front End Manager, Assistant Front End Manager, and E-Commerce personnel. The Service Manager ensures exceptional customer service, effective front-end execution, and alignment with Strack & Van Til's mission, vision, values and standards of excellence.
Reporting Structure:
- Reports to: Store Director and/or Assistant Store Director
- Direct Reports: Front End Manager, Assistant Front End Manager, and E-Commerce personnel.
- Indirect Reports: Full- and part-time associates, support staff, and in-store specialists
Key Responsibilities:
- Leadership & Supervision
- Customer Experience & Service Standards
- E-Commerce & Checkout Oversight
- Operations & Financial Accountability
- Compliance & Safety
- Collaboration & Communication
- Financial & Strategic Management
- Talent Development & Team Building
- Merchandising & Inventory Management
- Community Engagement & Brand Representation
Qualifications:
- Education & Experience
- Skills & Competencies
Work Environment & Physical Requirements:
- Must be able to lift up to 40 pounds occasionally, stand and walk for extended periods, and perform front-end tasks including scanning and bagging.
- Exposure to standard retail and e-commerce environments, including occasional outdoor elements during customer pickups.
Nondisclosure & Confidentiality:
- Access to sensitive operational data including sales performance, labor schedules, and POS activity.
- Authorized to recommend purchases, enforce front-end budgets, and provide feedback on expense control measures.
Strack & Van Til is an Equal Employment Opportunity Employer
We are committed to creating a respectable, inclusive workplace that reflects the communities we serve.
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