Counter Server- Bryn Mawr

Join Our Newest Team!

We're looking for a counter server to help create the warm, welcoming experience The Buttery is known for. This role sits at the heart of daily service, connecting our guests to great food, great people, and great moments.

You'll take orders at the register, run food, package pastries, and share your knowledge of our menu and retail offerings with confidence and care. From keeping displays looking beautiful to helping the space run smoothly during busy service, you'll help bring The Buttery experience to life in meaningful, guest-facing ways.

You'll join a supportive, fast-paced team where teamwork, clear communication, and good vibes go hand in hand. Working closely with the rest of the team, you'll serve as a brand ambassador-making sure every guest leaves feeling genuinely cared for.

If you love hospitality, thrive in a lively environment, and enjoy making people feel welcome from the moment they walk in, we'd love to meet you!

Responsibilities

• Provide exceptional service by greeting customers warmly, accurately taking orders, and handling transactions with efficiency and care.
• Maintain a clean and welcoming environment, ensuring all front-of-house areas, displays, and equipment are neat, organized, and up to health and safety standards.
• Support team operations by being cross trained on all areas of the job including cash handeling, food running, restocking displays, assisting with receiving deliveries, and reporting customer feedback or facility concerns to leadership.
• Uphold service standards by collaborating with the Service Lead to maintain quality, address customer inquiries, and reinforce a positive, respectful team culture.
• Contribute to team growth through ongoing learning, especially around coffee and tea offerings, and by helping train new staff on service, menu, and brand values.

Qualifications

• 1+ year of experience in high-volume coffee or a customer-facing role in food, beverage, or retail is preferred.
• Strong time management, organization, and communication skills, with the ability to stay focused and efficient in a fast-paced environment.
• Genuine passion for hospitality, with a love for great food and drink and a commitment to delivering exceptional service.
• Team-oriented and self-motivated, with a positive attitude, eagerness to learn, and willingness to support and uplift others.

What We Offer

• Career Growth: Opportunities for professional development and career advancement as our cafe continues to expand.
• Dynamic Work Environment: Work in a fun, supportive, and dynamic environment where we take our work seriously but have fun while we do it.
• Employee Benefits: 401k, PTO, Sick Time, Health Insurance, Food/Beverage Discounts and more.

About Us

We believe in more than just serving exceptional food and drink-we believe in fostering a community where great people, comfort, and quality converge.

The Buttery is many things:

• a great local eatery
• the village bakery & patisserie
• an exceptional specialty coffee shop
• all wrapped in a unique retail environment

We are a communal gathering place that fosters care and warmth through great hospitality in our customers' lives. But most importantly, we are a collective of people coming together with a shared goal of building a healthy business through creating exceptional food and providing wonderful experiences.